PostHog: Technical Customer Success Manager

Job Overview

Location:

Full-remote, globally distributed. Current team spans GMT-8 to GMT+2; we hire only in these time zones.

• Act as the primary point of contact for 25–40 paying customers in the $20k–$100k+ ARR range.
• Maintain and improve customer retention by managing technical, commercial, and human aspects of support.
• Build relationships with key stakeholders at each customer organization.
• Own customer feedback and ensure it reaches the Post Hog team.
• Investigate and resolve technical issues, often troubleshooting code and closing bugs directly.
• Respond promptly to Slack messages, support tickets, and emails.
• Monitor product usage and revenue data to detect early signs of churn; act proactively.
• Optionally build automations to support these tasks.

• Companion role in every customer meeting; typically you will handle meetings alone.
• Aggressively pursue expansion opportunities; focus is on retention.

• Technically capable: comfortable working with code, troubleshooting issues, and occasionally raising PRs.
• Understand product team workflows and help customers leverage product analytics for real problems.
• Strong customer focus, enabling users to use Post Hog effectively and removing blockers.
• Ability to work at scale with ~40 customers without treating them identically.

• Experience with developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
• Prior role as Pre-sales or Technical Account Manager, combining technical expertise and commercial acumen.

This role comprises a base salary component plus a bonus for exceeding customer retention targets. The OTE (80/20) is listed in our compensation calculator.

We are an Equal Opportunity Employer. If you have a disability and need accommodations for the interview process, let us know and we will gladly assist.