Slack administrator at West Coast Consulting LLC San Francisco, CA

Salary

$90, per year

We are seeking a Slack Administrator for a contract position based in our San Francisco office. In this role, you will primarily focus on managing our Jira ticket queue while providing hardware fulfillment and macOS user support. We value clear communication and effective management of our Slack environment, ensuring our team can collaborate seamlessly. Join us to become a vital part of an innovative and supportive team.

• Proven experience as a Slack Administrator, demonstrating expertise in managing channels, user groups, and guest access.
• Familiarity with ticketing systems such as Jira Service Desk, Zendesk, or Freshdesk.
• Strong ability to manage ticket queues effectively, ensuring adherence to service level agreements (SLAs) and maintaining thorough documentation.
• Experience in hardware management, including the handling of Yubi Keys, peripherals, and loaner laptops.
• Proficient in providing macOS support, with skills in basic user-level troubleshooting.
• Excellent written communication skills, enabling clear and concise responses to tickets.

• Manage and oversee Slack administration functions.
• Process changes in channel memberships and user groups.
• Transition channels between private and public settings as required.
• Invite single-channel guests and external collaborators; oversee Slack Connect channel approvals.
• Diagnose Slack login and Single Sign-On (SSO) issues.
• Review and approve or direct Slack app integration requests in accordance with company policies.

• Hardware Support
• JIRA
• macOS
• Slack
• Zendesk