Desktop & Client Service Specialist

OVERVIEW OF THE COMPANY

Fox Corporation under the FOX banner produces and distributes content through some of the world’s leading and most valued brands, including FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. It empowers a diverse range of creators to imagine and develop culturally significant content while building an organization that thrives on creative ideas, operational expertise, and strategic thinking.

Fox is looking for a Desktop & Client Service Specialist to join our Enterprise Technology organization. This full‑time, hybrid IT support role is based at Tubi’s headquarters in San Francisco, embedded with the Tubi team and operating under the Fox Enterprise Technology umbrella. The specialist will provide front‑line technical support to Tubi employees by managing tickets, troubleshooting hardware and software issues, supporting the employee technology lifecycle from onboarding through offboarding, assisting with conference rooms, AV needs, and internal events, and helping ensure a smooth and reliable technology experience.

• Serve as the key point of contact for IT support via the ticketing system, Slack, and walk‑ups; actively monitor support channels, triage and log incoming requests, resolve technology issues with thorough documentation, and maintain SLA targets.
• Maintain clear and consistent communication with employees, stakeholders, and internal technology teams by setting expectations, providing timely updates, documenting next steps, and ensuring smooth handoffs.
• Provision, deploy, and support employee devices using zero‑touch workflows (including Jamf), and assist with hardware refreshes, upgrades, and device returns.
• Troubleshoot identity, email, and SaaS application issues across Okta, Gmail, Zoom, and Google Workspace.
• Perform admin‑level tasks:
  Okta group membership management, Google Workspace user and group administration, access provisioning and deprovisioning, and escalation of complex configuration or permissions issues.
• Partner with HR, Workplace, Networking, and other internal teams to keep day‑to‑day operations running smoothly and contribute to larger projects as needed.
• Support IT procurement and equipment fulfillment by processing hardware orders, tracking new hire technology needs, managing inventory, and identifying stock gaps before they impact onboarding or support.
• Manage the full employee technology lifecycle from day one through offboarding, including new hire account setup, equipment handoff, mid‑lifecycle access changes, and account deprovisioning across Okta and Google Workspace.
• Perform daily conference‑room readiness checks; support meetings by troubleshooting Neat devices, video conferencing equipment, and other collaboration technology; assist with setup and teardown for all‑hands, tech talks, and internal events.
• Proactively identify recurring issues, support gaps, and opportunities for improvement, then document solutions, troubleshooting steps, and support procedures in the team’s knowledge base.

• 2–3 years of experience in a corporate helpdesk, desktop support, or IT support environment.
• Deep hands‑on proficiency with macOS in a corporate environment; the team is Mac‑first with the majority of users on Apple hardware.
• Working knowledge of Windows 10/11 for cross‑platform support.
• Working knowledge of Google Workspace and Slack, with familiarity with Okta, Office 365, and Zoom Admin.
• Exposure to UEM/endpoint management tools, including Jamf MDM and zero‑touch provisioning.
• Ticketing system proficiency (Service Now, Jira, Zendesk, or equivalent), with a solid understanding of ticket documentation, SLA management, and escalation paths.
• Demonstrated ability to manage and prioritize a high‑volume support queue while maintaining quality and responsiveness across multiple channels.
• Strong organizational skills, including asset tracking, inventory accuracy, and attention to detail.
• Customer‑first mindset with clear written and verbal communication skills, including the ability to stay calm and methodical under pressure.
• Regular on‑site attendance at the workplace five days per…