Financial Systems Analyst

About the Role

As part of the Enterprise IT Applications team, the Financial Systems Analyst owns the day-to-day support, configuration, and continuous improvement of the enterprise applications that power Billing, Order‑to‑Cash (O2C), and Cash Reconciliation. This role keeps these business‑critical finance systems running reliably — troubleshooting incidents, fulfilling change requests, and partnering with Finance stakeholders to translate business needs into well‑supported application solutions.

A core focus of this role is applying AI and automation to modernize how finance applications are supported. You'll look for opportunities to automate manual processes, reduce ticket volume through self‑service and intelligent tooling, and leverage AI‑driven approaches to triage, analysis, and reconciliation. You'll act as a subject‑matter expert on the billing and cash application landscape, including the integrations that connect these systems to the wider ERP and data ecosystem.

• Provide support for billing, O2C, and cash‑reconciliation applications, owning complex incidents and escalations.
• Triage, investigate, and resolve application issues within agreed SLAs, performing root‑cause analysis to prevent recurrence.
• Manage the incident, problem, and change lifecycle in the ITSM tool (e.g., Service Now, Jira), keeping tickets and documentation current.
• Coordinate with vendors and internal teams to resolve defects, raise support cases, and track fixes through to closure.
• Support the month‑end billing run — monitoring billing jobs/batches, troubleshooting failures, and ensuring invoices generate completely and on time for close.

• Identify and build AI‑ and automation‑driven solutions to reduce manual effort, accelerate issue resolution, and lower ticket volume.
• Apply automation (scripting, workflow tools, RPA) to repetitive support, configuration, and reconciliation tasks.
• Leverage AI tooling for intelligent ticket triage, root‑cause analysis, anomaly detection, and knowledge‑base assistance.
• Partner with Finance and IT to automate reconciliations, exception handling, and cash‑application logic.
• Stay current on emerging AI and automation capabilities and champion their adoption across the supported application portfolio.

• Configure and maintain application settings supporting billing rules, pricing, order workflows, payment application, and reconciliation logic.
• Gather requirements from Finance stakeholders and translate them into configuration changes, enhancements, or functional specifications.
• Support testing (unit, SIT, UAT), deployments, and release cycles, including regression testing for patches and upgrades.
• Maintain technical and functional documentation, SOPs, and knowledge‑base articles for the supported applications.

• Monitor and support integrations and interfaces between billing/O2C/cash systems and the ERP, banks, payment gateways, and data warehouse.
• Investigate data and interface failures (e.g., failed payment files, posting errors, reconciliation breaks) and drive timely resolution.
• Write and run queries/reports (e.g., SQL) to analyze issues, validate data, and support audit and month‑end close activities.
• Partner with Finance to ensure system controls, automated reconciliations, and cash‑application logic operate accurately and reliably.

• Act as a trusted point of contact between Enterprise IT and Finance Operations for the supported application portfolio.
• Identify automation, AI, configuration, and process‑improvement opportunities to reduce manual effort and ticket volume.
• Support compliance, security, and audit requirements (e.g., access reviews, SOX‑relevant controls) for in‑scope applications.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field — or equivalent practical experience.
• 8–12 years of experience supporting enterprise/finance applications, ideally within billing, O2C, AR, or cash‑reconciliation domains.
• Demonstrat…