Lead Desktop Support Technician

The Lead Desktop Systems Specialist is responsible for providing advanced 2nd and 3rd level support of hardware, software, and operating systems for Apple and PC-based computing platforms while leading a team of desktop support professionals. This position serves as the primary escalation point for complex technical issues and is responsible for driving team performance, coaching staff, prioritizing workloads, and ensuring exceptional customer service delivery across the organization.

Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates strong leadership, sound judgment, and decision-making skills while interacting with senior internal and external personnel.

Understanding of Landesk, Casper Computer Management, and Service Now ticketing systems is a plus.

Additional Leadership Responsibilities

+ Lead, mentor, and develop Desktop Support Technicians to ensure high levels of technical performance and customer satisfaction.

+ Manage daily team operations, including ticket queue management, workload balancing, and escalation assignments.

+ Conduct coaching, training, and knowledge-sharing sessions to promote team growth and technical development.

+ Partner with management on staffing needs, performance management, and employee development initiatives.

+ Establish and monitor service delivery standards, ensuring adherence to SLAs and operational objectives.

+ Serve as the primary point of contact for high-priority incidents, customer escalations, and service-related concerns.

+ Foster a culture of accountability, collaboration, and continuous improvement within the desktop support organization.

+ Assist in interviewing, onboarding, and training new team members.

+ Provide input on team goals, performance evaluations, and career development planning.

+ Coordinate cross-functional support efforts with Infrastructure, Security, Network, and Application teams to ensure successful issue resolution.

Job Type & Location

This is a Contract position based out of San Francisco, CA.

Pay and Benefits

The pay range for this position is $45.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Francisco,CA.

Final date to receive applications

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution…