IT Support Engineer

• Help deliver secure, reliable, and scalable IT operations that keep employees productive and connected across the organization
• Administer and maintain Windows and macOS systems to ensure stability, performance, and availability
• Manage identity and access through Okta, including user lifecycle management, SSO, MFA enforcement, and group administration across SaaS applications
• Support and maintain Google Workspace administration, organizational policies, and access controls
• Perform endpoint patching, software updates, and routine maintenance to maintain secure and reliable environments
• Resolve escalated support requests and serve as a trusted technical escalation point for employees
• Deliver high-quality onboarding and offboarding experiences, including provisioning devices, managing access, and supporting employee setup
• Troubleshoot hardware, software, SaaS, and access-related issues with a customer-first mindset
• Maintain IT asset inventory and oversee device lifecycle management from provisioning through retirement
• Apply security best practices across endpoints, identity systems, and user access workflows
• Create and maintain clear standard operating procedures and internal IT documentation
• Identify opportunities for process improvements, automation, and operational efficiency
• Collaborate closely with teams across the business

• 7+ years of experience in IT support, systems administration, or related technical operations roles
• Experience supporting employees in a business or corporate environment
• Strong proficiency supporting Windows and macOS operating systems
• Experience administering identity providers such as Okta or similar platforms
• Experience managing devices through MDM solutions including Jamf, Kandji, Intune, or equivalent tools
• Familiarity with cloud productivity platforms such as Google Workspace
• Experience with software deployment, patch management, and software license administration
• Working knowledge of networking fundamentals and endpoint troubleshooting
• Experience using ticketing systems and remote support tools; familiarity with Jira will help you succeed
• Exposure to scripting or automation tools such as Power Shell, Python, or Apps Script will help you succeed
• Strong troubleshooting skills, attention to detail, and commitment to documentation
• Clear communication skills and a customer-focused mindset that builds trust with teammates
• Ability to manage competing priorities independently while maintaining high-quality support
• A collaborative, proactive approach that will help you succeed in a fast-moving environment
• Based in or able to work regularly from the San Francisco office

Demonstrates extensive experience in IT support and systems administration, with a strong focus on Windows and macOS environments, identity management through Okta, and cloud productivity platforms like Google Workspace. Proven ability to enhance operational efficiency through process improvements and automation while maintaining high-quality support and documentation.

• Windows Systems Administration
• MacOS Systems Administration
• Identity Management with Okta
• Google Workspace Administration
• Device Management with MDM Solutions

• IT Support
• Systems Administration
• Endpoint Troubleshooting
• Software Deployment
• Patch Management
• Scripting with Power Shell
• Scripting with Python
• Ticketing Systems
• Remote Support Tools
• Network Fundamentals

• Clear Communication
• Customer-Focused Mindset
• Attention to Detail
• Proactive Approach
• Ability to Manage Competing Priorities

• IT Operations
• User Lifecycle Management
• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• Device Lifecycle Management

• Okta
• Google Workspace
• Jamf
• Kandji
• Intune
• Jira