Diagram Designer

Senior-Level Designer

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

We're looking for a senior-level designer to specialize in breaking down complex technical concepts into clear, easy-to-understand graphics and diagrams. In this role, you'll drive the design process from concept to final visual, balancing technical accuracy and creativity while staying aligned with brand guidelines.

This role is highly collaborative, partnering closely with technical writers and designers to create visuals that make technical content easier to understand. You should be comfortable independently reading, interpreting, and asking questions related to technical documentation – as well as exploring visual solutions, explaining your design decisions, and incorporating feedback throughout the design process.

This isn't a role focused on brand campaigns, marketing visuals, or flashy design trends. It's about creating educational assets that communicate information with absolute clarity and precision. It's ideal for someone who excels at transforming highly complex topics into clean, easy-to-read graphics and possesses a sharp eye for alignment, visual balance, and meticulous detail.

A significant part of this role involves data model design (we can teach you – not a prerequisite), which requires an immense amount of patience and a skill in spatial problem-solving. You'll be taking dozens of disparate data points, format them meticulously, and organizing them into a unified, logical structure. If you find the process of untangling a big knot of string, finishing 1000+ piece puzzles, or bringing order to chaos deeply satisfying, you will thrive here.

What You'll Actually Be Doing

• Break down complex ideas into clear, easy-to-understand graphics and diagrams.
• Interpret technical documentation and collaborate with subject matter experts to create accurate and effective visuals.
• Design icons, illustrations, flowcharts, system diagrams, data model diagrams, and other technical graphics.
• Explore multiple design approaches to find the clearest and most effective way to communicate complex information.
• Partner closely with technical writers, product managers, and designers throughout the design process.
• Present design concepts, explain your thinking, and iterate based on stakeholder feedback.
• Manage multiple projects and stakeholders while proactively communicating progress and timelines.
• Ensure every deliverable meets brand, accessibility, and documentation standards while maintaining a high level of quality and consistency.
• Continuously help refine visual assets, templates, and diagramming approaches to improve the overall documentation experience.

You're Our Person If

• You have 5+ years of experience creating technical graphics, diagrams, or visual documentation.
• You can take complex technical concepts and turn them into clear, intuitive visuals.
• You have a sharp eye for detail and care deeply about accuracy, consistency, and craftsmanship.
• You have strong visual problem-solving skills and know how to balance technical accuracy with clarity.
• You prioritize structural logic and clarity over decorative styling, and your portfolio demonstrates an ability to visually simplify and clarify complex concepts.
• You're highly proficient in Adobe Illustrator.
• You're experienced creating flowcharts, process diagrams, system diagrams, and other technical illustrations.
• You're comfortable interpreting technical documentation and conducting research to deepen your understanding of technical concepts.
• You're confident presenting your design decisions, collaborating with cross-functional partners, and incorporating feedback…