Senior Site Reliability Engineer, Production Engineer - ThousandEyes

Senior Site Reliability Engineer (SRE) in Production Engineering

This role follows a hybrid work model, with in-office attendance expected once a week in San Francisco, Seattle, Austin or New York.

Cisco Thousand Eyes is a leading Digital Experience Assurance platform that empowers organizations to deliver seamless digital experiences across every network—even those beyond their ownership. Leveraging AI and an unparalleled set of cloud, internet, and enterprise network telemetry data, Thousand Eyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. Thousand Eyes is deeply integrated across Cisco's extensive technology portfolio, supporting customers in scaling deployments while offering AI-powered assurance insights within Cisco's Networking, Security, Collaboration, and Observability portfolios.

Your Impact

We are seeking a skilled Senior Site Reliability Engineer (SRE) in Production Engineering with a strong background in SaaS and operations. You will design and manage large-scale, highly available distributed systems in the cloud, collaborating directly with application development teams to enhance the reliability, performance, and security of our platform.

Responsibilities

• Collaborate with software engineers to optimize architecture and services for availability, latency, performance, and reliability using cloud-native tools.
• Design and implement scalable operations tooling to support platform growth and scaling across multiple regions.
• Design, deploy, and maintain AWS cloud-native services that are elastic and resilient to failure.
• Participate in and improve our 24x7 incident response and on-call rotation.
• Use and expand our existing CNCF solutions like Kubernetes, Service Mesh, Prometheus, Open Telemetry, and ArgoCD to increase platform reliability.
• Automate production operations to provide guardrails and continuous platform operation.
• Develop automation solutions for scalable service and platform operations, including deployment, scale testing, graceful failure, and chaos testing.
• Stay updated on industry best practices for scalability and reliability to improve the scalability of the Thousand Eyes platform.
• Identify and provide solutions to common obstacles hindering operational excellence across engineering teams.
• Generalize and standardize solutions and processes to enable repeated success across our microservice-based multi-region platform.
• Play a key role in the Thousand Eyes platform by leveraging scale testing, additional environments, and working with application teams to improve system reliability.
• Manage a rapidly growing infrastructure capable of handling substantial daily data volumes, emphasizing operations/infrastructure/everything as code.

Minimum Qualifications

• 5+ years of experience in a related role
• Proficiency in software development with languages such as Python or Go
• Shown ability to build and implement scalable, well-tested, and security-focused solutions that integrate security protocols throughout the development and deployment lifecycle
• Strong understanding of Unix/Linux systems, including kernel, system libraries, file systems, and client-server protocols
• Knowledge of Site Reliability principles:
  Incident Response, Change Management, Distributed Systems, Deployment Strategies, and SLOs

Preferred Qualifications

• Familiarity with procedures for operating a large-scale, highly available enterprise platform
• Excellent communication and documentation skills
• Strong sense of ownership, drive, and attention to detail
• Expert-level knowledge of Kubernetes and its ecosystem
• In-depth knowledge of cloud providers, preferably AWS

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that…