Reliability Engineer

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, Top Class LMS, Open Water application and review software, and the Clowder mobile app.

ASI is looking for a Dev Ops Reliability Engineer to help ensure the performance, scalability, reliability, and cost efficiency of our Azure-based SaaS platform. This role sits at the intersection of Dev Ops, production operations, and engineering execution, with a focus on proactively identifying opportunities to improve system efficiency, effectiveness, and resilience. The ideal candidate uses telemetry, system data, and technical investigation to uncover issues, recommends practical improvements, and tunes Azure services to maximize performance and value from the resources we apply.

This person should bring strong Azure skills, and the ability to read and troubleshoot code, including analyzing errors within systems such as iMIS, and a continuous improvement mindset.

• Monitor and improve the health, availability, performance, and cost efficiency of Azure-based production systems.
• Use application, database, and infrastructure telemetry to identify performance issues, bottlenecks, and reliability risks.
• Tune Azure services and platform configurations to maximize performance, resilience, and resource efficiency.
• Partner with engineering teams to recommend and implement practical, data-driven improvements to reliability, scalability, and operational effectiveness.
• Create and maintain operational documentation, runbooks, and troubleshooting guides to support consistent incident response and ongoing operations.
• Support Tech Support and Sustained Engineering by executing approved SQL queries and completing database backups and restores for troubleshooting purposes.
• Analyze how partner integrations and customer usage patterns impact system performance and cloud spend.
• Investigate complex production issues, perform root cause analysis, and drive resolution of reliability and performance problems.
• Contribute to continuous improvement across deployment processes, system stability, and operational readiness.
• Perform other job-related duties and responsibilities as assigned.

• Bachelors degree in Computer Science, Information Technology or related degree or relevant experience.
• 8+ years of experience in Dev Ops, Site Reliability Engineering, Cloud Engineering, or similar roles
• Strong hands-on experience with Microsoft Azure, especially:
  Azure SQL, Azure Functions, Azure App Services, and Azure Containers (AKS, Container Apps, or similar).
• Ability to read and interpret telemetry, logs, metrics, and resource usage data and explain what's wrong and how to fix it.
• Experience working with production systems that require high availability and reliability.
• Comfort owning work end-to-end, from identifying issues to executing improvements.
• Experience adjusting pipelines, hosting configurations, and deployment processes.
• Solid understanding of cloud cost drivers and usage optimization.
• Strong problem-solving skills and the ability to work collaboratively across engineering and support team.
• Ability to read and interpret application code to support troubleshooting, root cause analysis, and identification of performance improvement opportunities.

At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we've established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.

The compensation for this position is determined based on a wide variety of factors, including but not limited to an individual's skill set, experience, training, certifications, education, and geographic…