Field Services Technician

Description

Zones – First Choice for IT.

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one:
Zones – First Choice for IT. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Desktop Support Services relate to managing and maintaining user endpoint devices including Customer’s desktops, laptops, printers, and other mobile devices. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must.

* Position requires health clearance or exemption for TB, SARS-CoV2, Flu (during flu season), MMR, Varicella and Tdap*

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Provide recommendations to Customer in the review, inventory, and procurement of end-user systems.
• Deploy end-user systems (as needed) for hires or as part of normal system refreshes.
• Provide on-going day-to-day management of Customer’s end-user systems and devices.
• Protect Customer’s end-user systems via Customer-supplied anti-virus and anti-malware solutions.
• Provide destruction and disposal services including Certificate(s) of Destruction for systems that are End of Life (EOL).
• Deploy software packages to end-user systems as specified by Customer.
• Contact third-party suppliers including but not limited to Ricoh and HP on behalf of Customer for printer-related issues.
• Maintain and manage Customer’s network printers including toner replacement and regular printer maintenance.
• Provide Project Management Services for projects relating to Workstation & Printer services.
• Maintain an inventory of Customer’s workstations, peripheral and printer devices.
• Adhere to Customer’s onboarding and offboarding processes.
• Ensure availability of Customer’s workstations and printers per prescribed SLAs.

• High School diploma or equivalent. Associate’s degree preferred and at least 5 years’ experience with PC systems, related peripherals, structured cabling, and common software programs and Operating Systems.
• A+ certification.
• 5+ years’ experience with desktop/laptop hardware.
• Excellent customer service and communication skills.
• Familiarity with standard Windows O/S and Office suites.
• Apple iOS knowledge.
• Ability to perform final configuration tasks on customer premises.
• Ability to work independently and manage time effectively.
• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
• Strong technical background in electronics, mechanical, and/or software.
• Valid driver’s license and reliable transportation.
• Must be able to lift and carry up to 50 pounds and be able to stand, walk, and bend for extended periods of time.
• Must be able to navigate campus grounds comfortably for extended periods of time throughout the day to perform job duties.

Qualified candidates can expect an hourly range of $38.00-$40.00…