Information Systems and Technology Analyst (20647696) San Francisco, CA

Job Summary

Information Systems and Technology Analyst – Full‑time, 40 hours per week (Monday 8:00AM‑5:00PM, Tuesday 8:00AM‑5:00PM, Wednesday 8:00AM‑7:30PM, Friday 8:00AM‑1:30PM, with occasional evening and weekend hours).

Location:

170 Santa Maria Ave, Pacifica, CA 94044.

Salary under FY 2025‑26: $ – $; FY 2026‑27: $ – $; FY 2027‑28: $ – $.

• Install, configure, maintain, troubleshoot, and monitor physical and virtual network and server infrastructure including hardware, software, real‑time monitoring tools, peripherals, and devices.
• Assist with infrastructure changes and upgrades to limit service interruptions.
• Administer automated deployment of software and updates over the network.
• Monitor and maintain security control of City network and server infrastructure, configure firewall rules, verify user accessibility, identify vulnerabilities, and apply security updates as needed.
• Monitor disaster recovery and backup processes, verify backups and recoverability.
• Ensure database security by preparing access and control policies and reviewing permissions.
• Install, configure, maintain, troubleshoot, and monitor City‑wide telecommunications systems including voice and data communications infrastructure and equipment.
• Maintain user accounts, access groups, extensions, and voicemail boxes; troubleshoot system‑wide outages.
• Participate in systems and infrastructure conversion, installation, and maintenance projects; define requirements, methods, and end objectives in consultation with end users; coordinate project activities with IT Manager, staff, users, and vendors.
• Maintain information on scheduled systems maintenance, including upgrades and outages.
• Respond to and resolve user inquiries and complaints; accelerate escalation to vendor representatives as required.
• Research and recommend new trends, vendor solutions, and technologies; implement improvements upon approval.
• Perform related duties and responsibilities as required; serve as a Disaster Service Worker when required.

• Customer‑service oriented, effective team player, highly communicative, cooperative, active listener, innovative researcher.
• Experience in cloud computing/cloud solutions (Azure, AWS, GCP, etc.).
• Familiar with compliance/cybersecurity frameworks (NIST, HIPAA, CSA, etc.).
• Strong project management skills.
• Knowledge of government procurement and vendor relations.

• Principles, practices, and techniques of public administration, including municipal government operations.
• Modern principles and practices of installing, configuring, maintaining, troubleshooting, and monitoring application, network, server, and telecommunications systems.
• Detailed knowledge of Microsoft Windows Server, Microsoft Exchange Server, and Microsoft Office 365.
• Experience with physical and virtual network and server infrastructure and real‑time monitoring tools.
• Knowledge of VMware and Hyper‑V virtualization software.
• Information security principles, including cybersecurity protocols and applications.
• Project cycle principles and vendor relationship management.
• Knowledge of various IT platforms, operating systems, and software packages (word processing, spreadsheet, SQL database, reporting tools).
• Cloud computing solutions.
• Relational database management principles and systems integration.
• Ability to write and maintain user and technical operating instructions and documentation.
• Understanding of department operations and functions.
• Staying up‑to‑date with developments, literature, and information related to programs.
• Modern office practices and equipment usage.
• Customer‑service techniques.
• English usage, grammar, spelling, vocabulary, punctuation.

• Devise effective and efficient operation methods or procedures.
• Ide…