Customer Success Manager

The Role

As the company's first Customer Success Manager, you will combine customer obsession with AI fluency to help enterprises successfully use Worktrace AI. You'll partner directly with customers to drive onboarding, use, and expansion of Worktrace within their company. You'll also be an internal champion for customers to improve the product based on their feedback. You'll see firsthand how companies transform their business processes with AI and play a key role in making that transformation happen.

Serve as the primary point of contact to customers for driving successful onboarding, use, and expansion of the product

Diagnose issues by using AI, technical tools, and collaborating with internal engineering teams

Manage vendor onboarding and customer security questionnaires

Translate customer feedback into actionable product improvements

Build customer relationships through regular communication with sponsors and product users

Proactively identify issues to provide a seamless customer experience

Build a deep judgement on customer needs and advocate for those needs internally

Identify opportunities to grow the business within large enterprises

Develop internal playbooks and automations to improve support quality

Have 6+ years experience in customer success, account management or post-sales for technical B2B products

Have expert troubleshooting skills using an AI-first mindset and modern technical tools like Sentry, Post Hog, and Supabase

Have experience collaborating cross-functionally on complex escalations

Are customer-obsessed, proactive, and take full ownership of outcomes, from first issue to final resolution

Are passionate about helping enterprises adopt AI

Top-of-market salary and equity

Visa sponsorship

Generous health and dental insurance for you and dependents

Unlimited PTO

401K

Our founders are Angela Jiang (CMU PhD), an early product manager at OpenAI and led the launches of GPT-3.5 and GPT-4, and Deepak Vasisht (MIT PhD), a CS Professor at UIUC who has deployed cutting edge AI into industries spanning agriculture to space. Our team are builders that come from Google Deep Mind, Meta, MIT, McKinsey, Twitter, Uber, and HPE. Join us.

We are supported with a $9.4M seed round led by 8VC and Conviction with participation from funds like OpenAI, SV Angel, and Genius Ventures. Our angels include industry leaders, including Mira Murati (CEO of Thinking Machines Lab), Nick Turley (Head of ChatGPT), Logan Kilpatrick (Google Deep Mind), and Ranveer Chandra (Microsoft).