Planview Engineer

Application Support

• Provide Level 2 and Level 3 application support for PPM platform-related issues.
• Troubleshoot functional, data, security, integration, and performance-related incidents.
• Perform root cause analysis (RCA) and implement permanent corrective solutions.
• Manage service requests, user queries, incidents, and defect resolution.
• Collaborate with business and technical teams to resolve complex application issues.

• Configure and maintain portfolios, projects, workflows, forms, fields, security roles, and user permissions.
• Maintain application governance, configuration standards, and best practices.
• Support monthly releases, patches, upgrades, and enhancement activities.
• Monitor application performance, availability, and overall platform reliability.
• Maintain system configurations and ensure alignment with business requirements.

• Develop, maintain, and support operational and executive-level reports.
• Create dashboards, KPIs, and management reporting to support business decision-making.
• Perform SQL-based data analysis, validation, and troubleshooting.
• Monitor data quality, integrity, and consistency across integrated platforms.
• Support data reconciliation and investigation of data-related issues.

• Support integrations between PPM platforms and enterprise applications, including:
• Workday
• Service Now
• Jira
• ERP and Financial Systems
• CRM platforms
• Monitor integration/interface jobs and troubleshoot data flow and synchronization issues.
• Support API-based and file-based integrations.
• Analyze integration failures and coordinate with relevant teams for resolution.
• Validate data exchanged between PPM and downstream/upstream systems.