Smart Home Consultant

Brink's is seeking a Smart Home Consultant to deliver secure, integrated smart security solutions for residential and small business clients. In this field-based role, you'll consult with customers to assess needs, design smart home security systems, and coordinate installation with technical teams. You will demonstrate products, train users, and ensure systems align with Brink's standards for safety, reliability, and data protection.

The role requires strong customer-facing skills, comfort with connected devices and apps, disciplined documentation, and collaboration with logistics and operations teams in a regulated, mission-driven environment.

Responsibilities

• Consult with residential and small business customers to assess smart home and security needs
• Design tailored smart home security solutions aligned with Brink's standards
• Coordinate installation and activation with technical and logistics teams
• Demonstrate system features, apps, and monitoring functions to customers
• Provide basic troubleshooting and escalate complex technical issues
• Document site assessments, system designs, and service records accurately
• Ensure compliance with safety, security, and data protection policies
• Meet sales, adoption, and customer satisfaction targets
• Collaborate with operations to optimize scheduling and service quality
• Stay current on smart home, Io
• T, and security technology trends

Required Skills

• Smart home systems design
• Io
• T device configuration
• Basic networking (Wi-Fi, routers)
• Technical product demonstrations
• Customer needs assessment
• Field service coordination
• CRM and documentation
• Security and data protection awareness
• Troubleshooting connected devices
• Sales and up-selling skills