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Knowledge Base & Strategic Ops Lead—AI-Driven Support
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-22
Listing for:
Decisive Point
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
AI Business & Operations -
Business
AI Business & Operations
Job Description & How to Apply Below
Asana seeks a Strategic Operations Lead to own and improve the internal Knowledge base, powering AI chatbots and self-service tools. You will author content, manage templates, and drive accuracy across Support and Product tools in a fast-paced SaaS environment.
You will translate business changes into documentation, coordinate cross-functional programs, and advance the Services & Support roadmap while maintaining an office-centric hybrid model in San Francisco.
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