Director of Product, AI Platform - ThousandEyes

The application window is expected to close on: 09/30/2026. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Who We Are

Cisco Thousand Eyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, Thousand Eyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

Thousand Eyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.

About The Team

Digital experiences rely on a vast ecosystem of internal infrastructure, ISPs, cloud providers, SaaS applications and many other external services that are critically dependent on the Internet. Our customers are reliant on an exponentially increasing set of tools to improve their digital posture and solve problems in real time. But with so many tools, the problem solving process is confusing and inconsistent.

While the business is losing money and productivity with system downtime, teams are spending critic al man hours solving a problem while looking across a huge set of tools.

At Cisco Networking and Thousand Eyes, we have a unique advantage. By tapping into the broad ecosystem and the totality of networking data at our fingertips, we can provide our customers with the appropriate context to solve their problems and drastically reduce their mean time to resolution. We can greatly expand Cisco’s revenue by meaningfully differentiating our customers digital experience when purchasing Cisco hardware.

About the Role:

Cisco Networking and Thousand Eyes is seeking a dynamic Director of Product to help us evolve our AI/ML strategy and vision for the future. As a leader in Cisco’s biggest business unit ($34B+), you will work to build an AI/ML platform and feature set that leverag es our unique and comprehensive data set in both the owned and unowned network. You’ll lead a talented team of product managers while working closely with the rest of the Cisco Networking product team and the broader assurance, collaboration, and security teams to drive better customer outcomes.

As Director of Product, you’ll take ownership of the overall Cisco Networking AI/ML strategy and roadmap, build native AI/ML functionality into the set of Networking product s , shape our data platform strategy, and work to make our customers' lives easier. You will interface with cross-functional teams to solve existing challenges in new, innovative ways, and contribute to building the product teams responsible for driving our next phase of growth.

Responsibilities:

• Define Product Vision & Strategy:Shape and communicate a clear product vision for our AI-drive intelligence that aligns with Cisco Networking’s long-term goals.

• Own Product
  
  Roadmap:
  
  Create a compelling product roadmap that addresses customer needs, market trends, and emerging technologies.

• Team Leadership:Build, l lead, and mentor a team of product managers, fostering a culture of innovation, collaboration, and customer-centricity.

• Cross-functional Collaboration:Collaborate with engineering, design, go-to-market teams, and Cisco business units to bring products from concept to market.

• Customer-Centric Product Development:Engage with customers to understand pain points and future needs, ensuring that products deliver exceptional business value.

• AI-Driven Development:Identify novel ways for our team to leverage and…