Director, UX

What’s the Role

United Masters is seeking a Director of UX to lead the design vision, customer research, and end‑to‑end product experience across iOS, Android, and web. You will manage a team of UX/UI designers while also being deeply hands‑on as a true player/coach who actively designs, prototypes, and conducts research alongside your team.

This role requires a design leader who has extensive experience designing for mobile apps and responsive web products, bringing consistency, craft, and clarity across platforms. You must be comfortable alternating between high‑level UX strategy, pixel‑level detail, and customer discovery. You’ll partner with Product, Engineering, Marketing, and Data Science to deliver intuitive, artist‑first experiences that drive growth, retention, and label partner success.

This role is based in San Francisco with four days in‑office and one day remote.

• Define and articulate a multi‑platform UX strategy spanning iOS, Android, and web.
• Establish a unified design language and systems that scale across mobile and desktop experiences.
• Champion simplicity, accessibility, and consistency across all surfaces.

• Deliver high‑quality designs and prototypes for mobile apps and web interfaces, demonstrating mastery of platform‑specific interaction patterns.
• Lead critical product surfaces including onboarding, distribution tools, subscription areas, analytics, payments, and artist monetization features.
• Collaborate directly with engineers to ensure designs are technically feasible and implemented with high fidelity across platforms.
• Coach designers on mobile UI patterns, responsive design, gesture‑based interaction, and layout systems.

• Conduct user interviews, usability tests, concept evaluations, and surveys across mobile and web contexts.
• Build a deep understanding of how artists and label partners use our products across devices.
• Turn insights into product opportunities, UX improvements, and roadmap guidance.
• Evangelize research findings across executives and cross‑functional teams.

• Manage, mentor, and develop a small but high‑impact UX/UI design team.
• Establish design critique rituals, quality standards, and platform‑specific guidelines for mobile and web.
• Implement design ops practices to streamline workflows, improve velocity, and reduce design debt.
• Build career paths, growth plans, and structures for scaling the UX function.

• Collaborate tightly with Product and Engineering to shape requirements, define success metrics, and plan releases across mobile and web.
• Work with Data Science, Artist Relations, and Marketing to create culturally resonant, data‑informed experiences.
• Influence roadmap and prioritization using clear UX rationale and customer insights.

• Strong project management skills and ability to prioritize work to successfully balance several work streams at a time.
• Attention to detail and a deeply pro‑active, hands‑on mentality.
• Deep appreciation and sensitivity towards people, culture, and values.
• Sense of urgency, ownership, and accountability.
• Discretion with confidential and sensitive information.
• Proactive collaborator among various stakeholders and peers.
• Personable, smart, passionate, and optimistic.

• 8+ years of UX/UI or product design experience for consumer‑facing mobile apps (iOS + Android) and responsive web products.
• 3+ years managing designers or leading design teams.
• Strong portfolio showing high‑quality cross‑platform design work, including flows, visual systems, and interaction patterns.
• Experience as a hands‑on designer and player/coach.
• Expertise in user research, usability testing, customer discovery, and insight synthesis.
• Proficiency with Figma, prototyping tools, mobile design systems, and responsive layout frameworks.
• Exceptional communication and storytelling capabilities.

• Experience in creator platforms, music tech, digital media, or marketplace ecosystems.
• Familiarity with experimentation/analytics systems (A/B testing, funnels,…