Technology Services Coordinator

Exemption Status

Non-Exempt

On-Site

Administrative Support

Director of Operations

The Technology Services Coordinator is based in San Francisco and serves as the on-site point of contact for all technology-related needs, ensuring a smooth and efficient experience for JKZ personnel. This role works closely with the firm’s managed service provider (MSP) to coordinate system support, troubleshoot day-to-day issues, and maintain technology standards and compliance across the firm’s offices in San Francisco, San Diego and Santa Cruz.

The Technology Services Coordinator will assist with onboarding, offboarding, device setup, software updates, and firmwide technology projects under the direction of the Executive Director and MSP.

JKZ employees are expected to “Think Outside the Box,” applying creativity, sound judgment, and initiative to deliver thoughtful solutions and exceptional client service. The Technology Services Coordinator is expected to model and uphold JKZ’s mission, vision, and values in all professional interactions and to consistently produce work that meets or exceeds the JKZ Standard.

N/A

• Provide first-level technical support to attorneys and staff, including hardware, software, printing, and connectivity issues.
• Support conference room and audiovisual (AV) technology, ensuring equipment functions properly for meetings and client calls.
• Maintain clear communication with internal staff to ensure timely resolution of IT matters.

• Facilitate new-hire IT onboarding, including workstation setup, account creation, and software configuration.
• Manage the offboarding process for departing employees, ensuring secure and efficient handling of accounts, devices, and data.

• Serve as the on-site liaison between JKZ LLP and MSP, coordinating IT tickets, follow-ups, and project implementation.
• Partner with MSP to monitor network and server health, identifying and escalating performance or access issues.
• Maintain clear communication between internal stakeholders and external vendors to ensure effective IT support and project delivery.

• Manage and maintain all IT equipment and participate in evaluating and implementing equipment upgrades.
• Assist with software installations, updates, and license tracking across firm systems, ensuring proper testing prior to firmwide deployment.
• Maintain documentation of IT assets, authorized passwords, and system configurations in coordination with MSP.

• Assist with system audits and compliance requirements, including security protocols, multi-factor authentication (MFA), encryption, and backup procedures.
• Support firmwide rollouts of new software, system updates, and technology process changes.
• Assist in the development, documentation, and maintenance of IT Standard Operating Procedures (SOPs), ensuring procedures are reviewed and updated as processes, systems, and business requirements evolve.

The Technology Services Coordinator will have other tasks as assigned.

To perform this job successfully, an individual must be able to satisfactorily perform all essential duties. The requirements listed below are representative of the knowledge, skill, and physical and mental abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage multiple tasks simultaneously and respond…