Founding Forward Deployed Engineer

Founding Forward Deployed Engineer (SF In-Person Preferred)
About Hyperscale

Hyperscale is building AGI for physical operations. We're a team of ex-Samsara engineers and operators deploying frontier agentic systems in the real world.

The result is a superagent that autonomously handles the highest-volume, most complex back-office workflows physical operations depend on: load coordination, scheduling, support, finance and billing, and more. We're live with some of the largest fleets in the US, running millions of autonomous tasks each week, with strong customer satisfaction. We're backed by top investors and moving fast.

We are looking for a Founding Forward Deployed Engineer to own the technical side of our enterprise sales process. You will work directly with the founders, GTM, and engineering teams: running technical discovery, designing POCs, traveling on-site to customer locations, and supporting implementation through go-live. This role blends pre-sales and post-sales, and the ideal person can flex across product, engineering, and sales depending on what the moment requires.

If you like solving complex integration challenges, translating technical capabilities into business value, and shaping product direction from the field, this role is for you.

You’ll be working on the frontier of applied AI deployment: taking sophisticated agentic systems from demo to production in complex operational environments. This means understanding customer workflows deeply, configuring AI agents to handle their specific use cases, and solving technical integration challenges in real-time - all while the technology itself is rapidly evolving.

This is a highly technical, customer-facing role where you'll split time between customer sites and working with our product team. If you like being in the field, solving hard problems on the fly, and seeing immediate impact from your work, this role is for you.

Technical Discovery and Solution Design

• Lead technical discovery calls with carrier IT, operations, and executive teams

• Understand customer workflows, systems (TMS, ELD, dispatch software), and integration requirements

• Design proof-of-concept configurations that map our AI agents to specific customer use cases

• Document edge cases and requirements to inform the product roadmap

Demos, Pilots, and Proof of Value

• Run tailored product demos tied to each prospect's workflows and pain points

• Scope and execute pilot programs with clear success metrics (call resolution rate, time savings, CSAT)

• Build ROI models showing cost savings and efficiency gains

• Troubleshoot issues during pilots and coordinate with engineering to resolve them quickly

On-Site Customer Engagement

• Travel to customer sites roughly once a month for one to two days at a time (up to 25% travel in steady state)

• Embed with customer operations teams to conduct workflow discovery and scope integrations

• Write code or prototype solutions on-site when needed to unblock deals or accelerate implementation

Technical Sales Support

• Answer RFPs, security questionnaires, and compliance documentation (SOC 2, data handling, etc.)

• Lead technical deep-dives with buyer IT and security teams on architecture, data flows, and integrations

• Build proposals, integration plans, and implementation timelines

• Address technical objections early and build internal champions

Onboarding and Post-Sales

• Scope integrations (APIs, webhooks, data pipelines) with engineering for new customers

• Support initial deployment: data mapping, workflow configuration, testing, and go-live

• Train customer teams on configuration, agent tuning, and performance monitoring

• 3+ pilots launched with clear metrics showing product value

• Technical close plan established for…