Sr. APeX Application Analyst - Willow Ambulatory

The Sr. APeX Application Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze work flows and understand policies, procedures and constraints of the clinical or business operations support by the application.

In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application.

As a Sr. APeX Application Analyst the candidate is expected to lead project/initiatives within the team/department.

The Sr. APeX Application Analyst also develops user training aids and trains end users in workflow and use of the application. They functions as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24). Successful candidates are skilled communicators who made decisions independently and in collaboration with others up and down the project structure.

They are considered technical leaders with a high degree of knowledge in the overall field and recognized expertise in specific areas. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other user to learn and adopt to use of the application.

At UCSF Health, the Health Information Technology (Health IT) department is the digital backbone of our healthcare system. Our teams - spanning applications, technology, and support - design, build, and sustain the advanced digital ecosystem that empowers patient care, research, and education across UCSF Health.

Driven by UCSF's mission of caring, healing, teaching, and discovering, we ensure that technology enhances every interaction between patients, providers, and staff. Our talented professionals play a vital role in supporting the delivery of complex, specialized care that is unique to UCSF Health.

We are a mission-oriented, community-focused department, proud to serve a diverse patient population. Team members are empowered to drive change, innovate, and contribute to a culture that values collaboration, inclusion, and excellence. Working within a cutting-edge enterprise technology environment, Health IT partners across the organization to deliver exceptional care through innovative, reliable, and connected technology solutions.

• 20% Leads and / or conducts the planning and implementation of clinical software, hardware, operating systems and / or distributed clinical information systems at all levels of complexity and scope. Advises peers or manages improvements in optimization and improved functionality.
• 10% Works on highly-complex initiatives to perform advanced analyses of patient care workflow and processes in various clinical departments, and to plan, develop, and define information technology solutions for improved system integration, functionality, and outcomes. Contributes to new and innovative workflows to improve operational efficiencies. Demonstrates efficiency and independence in complex projects while working autonomously with negligible direction from Supervisor and/or Manager.
• 10% Serves as a technical leader, conducting in-depth analysis and documentation of system specifications and identifying process changes as a result of system upgrades and new releases. Leads teams and committees in developing highly-complex project plans, and provides senior staff and management with guidance and recommendations for improvements in quality, efficiency, and functionality.
• 10% Leads the development of new projects at high levels of complexity and broad scope. Functions as a resource to resolve systems analysis and testing issues. Works to resolve technical challenges, as well as interpersonal and / or team performance issues in regards to development.
• 2% Designs and conducts user training in complex clinical information system workflows and processes, hardware and / or operating systems with broad scope.
• 30% Troubleshoots complex issues of broad scope with clinical software, hardware, operating systems and / or distributed clinical information systems. Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors. Develops, collaborates and implements new functionality, testing, workflows, processes, system designs or developments as needed.
• 5% Coordinates development of new…