Senior Site Reliability Engineer, Production Engineer - ThousandEyes; Hybrid

Senior Site Reliability Engineer (SRE)

This role follows a hybrid work model, with in-office attendance expected once a week in San Francisco, Seattle, Austin, or New York.

Cisco Thousand Eyes is a leading Digital Experience Assurance platform that empowers organizations to deliver seamless digital experiences across every network—even those beyond their ownership. Leveraging AI and an unparalleled set of cloud, internet, and enterprise network telemetry data, Thousand Eyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences.

Thousand Eyes is deeply integrated across Cisco's extensive technology portfolio, supporting customers in scaling deployments while offering AI-powered assurance insights within Cisco's Networking, Security, Collaboration, and Observability portfolios.

As a Senior Site Reliability Engineer (SRE), you will lead the design and management of large-scale, highly available distributed systems, collaborating with application teams to ensure the performance, reliability, and security of our SaaS platform. You will deploy resilient AWS cloud-native services and leverage CNCF-standard tools—such as Kubernetes, Prometheus, and Service Mesh—to standardize operations across our multi-region, microservice-based architecture. A core component of your work involves developing automation for service operations, including deployment, chaos testing, and "everything-as-code" strategies, to provide robust guardrails for our rapidly growing infrastructure.

You will directly influence the Thousand Eyes platform by identifying and resolving operational obstacles, ensuring our systems remain scalable under substantial daily data volumes. This role is exceptionally exciting because it places you at the center of mission-critical engineering, where you will solve complex scaling challenges and shape the future of our global platform's reliability.

• Bachelors + 7 years of related experience, or Masters + 4 years of related experience, or PhD + 1 year of related experience, or equivalent related work experience
• Proficiency in software development with languages such as Python or Go
• Shown ability to build and implement scalable, well-tested, and security-focused solutions that integrate security protocols throughout the development and deployment lifecycle
• Strong understanding of Unix/Linux systems, including kernel, system libraries, file systems, and client-server protocols
• Knowledge of Site Reliability principles:
  Incident Response, Change Management, Distributed Systems, Deployment Strategies, and SLOs

• Familiarity with procedures for operating a large-scale, highly available enterprise platform
• Excellent communication and documentation skills
• Strong sense of ownership, drive, and attention to detail
• Expert-level knowledge of Kubernetes and its ecosystem
• In-depth knowledge of cloud providers, preferably AWS

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market…