Desktop Support Specialist

Overview

Job Title:

IT Service Desk Associate

Client:
Global Investment Firm

Compensation: 50-55/hr

Contract:

Contract to Hire

Location:

San Francisco, CA (Financial District). This role reports to the Head of IT.

• Technical Support:
  Serve as the initial point of contact for end user support, ensuring timely issue resolution and providing end-to-end support.
• Onboarding/Offboarding Coordination:
  Facilitate onboarding and offboarding processes for staff, ensuring a smooth transition of technology resources.
• Workplace Systems:
  Maintain and oversee workplace conference room systems to ensure reliable and efficient operations.
• Endpoint Management:
  Manage, inventory, and maintain endpoint devices, including Windows PCs and iOS mobile devices, to ensure optimal performance and security.
• Documentation and User Guides:
  Contribute to the creation and upkeep of documentation and user guides for IT systems and processes.
• IT Training:
  Coordinate training for staff to enhance technology proficiency, cybersecurity awareness, and best practices.

• 4+ years of IT experience
• General admin understanding of Microsoft 365
• MDM/Endpoint Administration:
  Proficiency in supporting Windows and iOS endpoints using Microsoft Intune and Jamf Pro
• SSO/SAML:
  Understanding of Okta or other single sign-on providers (user and app management)
• Security Awareness:
  Knowledge of IT cybersecurity best practices
• Video Conferencing:
  Proficiency with Zoom and Microsoft Teams
• Networking:
  Basic networking concepts and issue troubleshooting
• In-Office Commitment:
  Able to work in the office 5 days a week

• One or more related certifications (CompTIA, Microsoft, ITIL)
• Experience in a regulated financial services environment

• Medical insurance (3 levels) for you and your family
• Dental insurance for you and your family
• 401k
• Sick leave policy (California: accrue 1 hour for every 30 hours worked up to 72 hours; inquire for other locations)