Revenue Operations Manager

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ABOUT FREED:

Doctors are overworked, burnt out, and are quitting in masses.

At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.

Our first product is an AI scribe that automates medical documentation.

Since May of 2023, we have:

• Acquired 20,000 paying and loving clinicians
• Generated 70,000 patient notes daily and over 1 million monthly
• Made thousands of clinicians happier

With the backing of the best VC in the world, we are rapidly expanding our product offering. Patient-facing assistant, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians and millions of patients.

We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who take care of our health. Expect intense, clinician-focused, and interesting co-workers who want to win.

We are looking for entrepreneurs—fast, ambitious, and smart individuals who want to take care of the people who take care of our health.

With offices in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.

ABOUT THE ROLE:

We are looking for our founding Revenue Operations (Rev Ops) champion to join the Freed team and build our Rev Ops function from the ground up. As the sole Rev Ops hire, you'll play a critical role in aligning our Sales, Marketing, and Customer Success teams to drive operational efficiency and revenue growth. You'll work across departments to optimize processes, implement and manage our tech stack, and provide key insights to support data-driven decisions.

We are looking for someone who thrives in a high-growth SaaS environment, has strong analytical skills, loves solving operational challenges, and enjoys collaborating across teams. If you have a passion for systems, processes, and analytics and want to make a significant impact in a scaling company, we’d love to hear from you.

HOW YOU'LL HAVE IMPACT:

• Build and Optimize Core Revenue Processes:
  Design and implement scalable processes to improve lead generation, pipeline management, customer onboarding, churn, and revenue reporting.
• Data Integrity:
  You will be responsible for maintaining the integrity of revenue-related data across all systems. This includes ensuring accurate data entry, regular audits, and implementing controls that uphold the reliability of dashboards, forecasts, and pipeline metrics.
• Align Go-To-Market Teams:
  Collaborate closely with marketing, sales, and customer success to ensure seamless handoffs, data consistency, and process efficiency across the entire customer journey.
• Own the Revenue Tech Stack:
  Evaluate, select, implement, and integrate Hub Spot CRM adjacent Apps and Systems to improve efficiencies and insights across teams.
• Drive Data-Driven Decision Making:
  Develop and maintain dashboards to track key SaaS metrics (MRR, ARR, LTV, CAC, NRR) and provide insights to inform strategic decisions.

WHAT YOU'LL BRING:

• Experience in Revenue Operations: 5-8 years in a Rev Ops or related role in a high-growth SaaS business.
• Proficiency with CRM and Analytics Tools:
  Hub Spot Admin expertise is required; architect or developer experience, as well as certifications, are a plus. You should be comfortable building advanced workflows and integrations including lead management and routing. Our Business Systems include Hub Spot CRM & Marketing Hub Enterprise, Instantly, Customer.io, & Hub Spot Sequences. Google Apps, Notion, Slack, , Big Query & more.
• Data-Driven Mindset:
  Strong analytical skills with the ability to interpret…