Information Technology Support Technician

Base pay range

$23.00/hr - $27.00/hr

We are seeking an IT Technician to provide internal network support and general IT assistance within a dynamic Museum setting with diverse technology needs. This role will support a staff of approximately 50–75 employees and work closely with a small IT team (3–5 members).

• Maintain internal network connectivity
• Troubleshoot Wi‑Fi issues
• Provide printer and internet support
• Respond to support tickets and resolve technical issues
• Deliver excellent customer service through direct interaction with staff
• Provide onsite support three days per week (Tuesday–Thursday)
• Reset passwords and troubleshoot login issues
• Assist with account access problems
• Track and manage hardware inventory
• Perform light helpdesk tasks, including basic troubleshooting for Windows systems

• 2+ years of experience in IT support or helpdesk roles
• Strong troubleshooting skills for network and hardware issues
• Excellent communication and customer service abilities
  
  Ability to work onsite as scheduled

$24/hr – $27/hr

Compensation may vary based on skills, experience, and education.

Benefit packages begin on the first day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401(k) retirement account access with employer matching. Employees are also entitled to paid sick leave and/or other paid time off per applicable law.

Associate

Contract

Information Technology

Technology, Information, and Media

San Francisco, CA