Technical Enablement Partner

Live Ramp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, Live Ramp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. Live Ramp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to Live Ramp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. Live Ramp's Post-Sales and Customer Experience team is looking for a Technical Enablement Specialist to help design and build an effective way of learning for both CX Team Live Rampers and customers.

The team is responsible for deeply learning new products and features through early implementations with the goal of giving Live Rampers the training needed to do their job successfully, and subsequently ensuring customers understand the Live Ramp products they purchase. You will be a part of a tight-knit team working to make learning easy and scalable to the masses.

• Learn voraciously to develop a deep understanding of the Live Ramp products
• Create clear, engaging and accessible training materials by gathering content from meetings, product documentation, previous training and other relevant resources
• Organise training content into courses, modules and sections in a logical flow that is easy for learners to understand and follow, incorporating narratives, examples, stories, analogies and visual and video representations to enhance engagement and retention
• Own one or more areas of our products, working closely with the product core team to get what you need to create effective technical training
• Command the room to deliver interactive sessions virtually and in person to large numbers of students while practising effective classroom management
• Collaborate with offshore teams to oversee the creation of slides and e-learning materials, providing feedback to ensure consistency and quality
• Work with CX teams to identify training needs for internal and external users
• Work closely with the Product Team to ramp up on a product through the Alpha phase
• Lead technical implementation for products in the Limited Availability phase
• Aid CX teams as a first point of contact for technical issues and customer escalations
• Serve as a feedback loop to product based on customer escalations
• Document learnings and fill in gaps on the internal KB
• Apply adult learning instructional design concepts, such as active learning and spaced repetition, to create useful, engaging and easily understood training
• Ensure material is consistent, brand-appropriate and easily digestible throughout all training materials
• Gather qualitative and quantitative feedback from trainees and update content based on learnings
• Create and maintain internal processes and checklists to help ramp up new team members

• Create, maintain, and deliver training for CX teams, partners and customers
• Courses that are created by the team are used to ramp up new hires, create career paths for internal team members, certify skills and share product knowledge with external customers

• 5+ years of professional experience supporting customers in a SaaS environment
• 2+ years of Live Ramp experience
• Excellent understanding of the Ad Tech ecosystem and how Live Ramp's products fit within it
• Excellent understanding of how Live Ramp's products work technically
• Insatiable appetite for learning complex technology
• Able to explain technical concepts in simple terms
• Excellent written, verbal and visual communication skills with a strong ability to communicate effectively with diverse, live audiences (senior leaders, technical and non-technical people, individual contributors, etc)
• Experience collaborating with Product, Engineering or other subject- matter experts to gather detailed information about complex products
• Experience in technical writing of training or documentation
• Experience in training or mentoring new team members
• Strong presentation skills
• Capable of balancing multiple projects and priorities simultaneously while meeting deadlines
• Excellent time management, organisational and multi-tasking skills, even under shifting deadlines
• Takes initiative in situations with high ambiguity

• Experience in creating and maintaining adult learning material: slide decks, handouts/job aids/takeaways, documentation, lab exercises, etc
• Experience with learning management systems (LMS)
• Is creative, imaginative and willing to think…