Senior Director, Analytics and Insights

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases, often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.

Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit  for more information.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes, not just outputs, and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business.

As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The Senior Director, Customer Analytics & Insights plays a critical role in shaping how Jazz understands and responds to customer needs. This role leads teams responsible for generating integrated, decision-ready insights across HCPs, patients, caregivers, payers, and markets, translating complex data into clear implications that inform strategy, guide execution, and improve customer experience and business performance. It goes beyond reporting to influence how the organization prioritizes, engages, and delivers value, ensuring customer insights are consistently embedded in decision-making across Jazz.

This role will report to the head of Customer Insights & Data in Customer Experience Operations and directly leads a team that includes:

• The Global Capability Owner for Analytics & Insights + Global Performance Reporting
• A global team of individuals focused on Customer Analytics & Insights, responsible for delivering integrated, decision-ready customer and market insights (e.g., market research, market landscape, customer segmentation, performance drivers, research synthesis) across key customer types (HCPs, HCOs, patients, caregivers, medical/KOLs, payers), to inform strategy, guide execution, and improve customer experience and business performance across franchises and regions

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive, and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging. As a result, Jazz people managers champion a culture of collaboration, inclusion, and belonging, ensuring that everyone feels heard and valued.

They connect with their teams on a personal level, understanding their unique needs and motivations and providing personalized support to empower every team member to thrive.

Lead and scale Customer Analytics & Insights capabilities to ensure customer and market insights enable faster, data-driven decisions and improved outcomes by scaling Customer Analytics and Insights to convert insights into actionable strategies and execution.

• Lead and develop Team Leads, reinforcing clear decision rights, accountability, and performance expectations. This includes:
• Overseeing Analytics & Insights teams that partner with franchises, functions and regions to define critical business questions and deliver integrated, decision-ready insights that directly inform strategy, execution and customer engagement.
• Holding Global Capability Owners accountable for the performance and outcomes of Customer Analytics & Insights and Global Performance Reporting capabilities, ensuring consistent delivery of high-quality, integrated insights that are trusted, actionable and drive…