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ITSM Process & Service Improvement Analyst
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-09-03
Listing for:
UC San Francisco (UCSF)
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst
Job Description & How to Apply Below
UCSF Infrastructure Services is seeking an ITSM Analyst to design, implement, and optimize IT service management processes and systems. You will examine existing workflows, identify improvements, and implement ITIL-aligned practices to enhance efficiency, security, and customer experience across UCSF’s IT landscape.
The role supports incident reviews, knowledge management, CMDB stewardship, CAB facilitation, and service catalog/service request processes, driving continuous improvement and
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