Head of Engineering; Infrastructure & Site Reliability Engineering; SRE Job San Francisco area,California USA,IT/Tech

Position: Head of Engineering (Infrastructure & Site Reliability Engineering (SRE)

Postman is seeking a strategic and results-driven engineering leader who is passionate about cloud agnostic infrastructure, operational excellence, and enabling engineering teams to operate autonomously and build with confidence
As Head of Infrastructure, you’ll lead a talented and geographically distributed team of engineers across the SF Bay Area, India, and Europe, fostering a culture of collaboration, ownership, and continuous improvement
You’ll own the infrastructure that underpins one of the world’s most widely used API platforms, an environment handling ~80,000 requests per second at the front door, and be responsible for its reliability, scalability, and evolution
In addition to infrastructure, you’ll own the Site Reliability Engineering (SRE) function at Postman, setting the standards and practices that keep the platform reliable at scale
You’ll work closely with engineering managers, product managers, and platform teams to drive the technical roadmap for our cloud agnostic infrastructure and reliability practices, ensuring we can support a large and rapidly growing engineering organization
Hire, manage, mentor, and coach a geographically distributed team of infrastructure and SRE engineers across SF Bay Area, India, and Europe, helping them grow both technically and professionally
Drive and uphold a culture of respect, integrity, inclusion, ownership, and accountability within the team
Set clear goals and provide regular feedback to ensure your team is motivated and aligned with the platform and company vision
Build a high-performing team with the skills and practices to reliably operate and evolve cloud agnostic infrastructure at scale
Foster psychological safety and cross-regional collaboration across time zones
Own the architecture and evolution of Postman’s cloud agnostic infrastructure, driving improvements that increase reliability, performance, and cost efficiency at scale
Lead the design and implementation of infrastructure improvements across Kubernetes, Cluster API, Argo, Helm, Crossplane, service mesh (Istio), AWS, and Azure environments
Own the SRE function end to end: SLIs/SLOs, error budgets, capacity planning, incident management, and reliability engineering practices across the platform
Set the technical direction for how Postman’s infrastructure and reliability practices evolve to support a large engineering organization with hundreds of services and dozens of teams, with a focus on enabling product teams to operate autonomously
Partner with platform, security, and product engineering teams to ensure infrastructure and reliability decisions align with broader company goals
Ensure infrastructure and reliability best practices are upheld across the organization, including Git Ops, CI/CD, observability, on-call, and incident response
Own the infrastructure and reliability roadmap, balancing operational reliability with longer-term architectural investments
Break down complex infrastructure and reliability initiatives into clear, actionable milestones and manage delivery on time and at high quality
Proactively identify and resolve roadblocks, working across teams to unblock engineering work and minimize customer impact
Work closely with stakeholders across engineering, product, and security teams to align on infrastructure and reliability priorities and constraints
Foster open communication within and across teams, promoting transparency on system health, risk, error budgets, and roadmap
Represent infrastructure and SRE in leadership forums, advocating for technical needs and communicating clearly on trade-offs
Own Postman’s SRE function, establishing and evolving on-call practices, escalation policies, monitoring, and incident management across the company
Define and track SLIs/SLOs and error budgets for critical services, using them to guide investment decisions and prioritization
Drive a blameless postmortem culture, ensuring incidents produce durable learnings, clear action items, and measurable follow-through
Drive a culture of continuous improvement, learning from incidents, automating toil, and reducing operational burden so that product engineering teams can ship independently
Champio…