Technical Customer Success Manager Equity) at Opal Security

Job Title

Technical Customer Success Manager

$150K–$220K + Equity + Commission

Opal Security is a $59M venture-backed identity governance platform funded by Greylock and Battery Ventures. Based in San Francisco, they are building an intelligent access management solution for the AI era, serving industry leaders like Databricks, Cloudflare, and Notion to secure identities across cloud, SaaS, and on-prem environments.

As the founding Technical Customer Success Manager at Opal Security, you will define the post-sales playbook from scratch. You'll serve as a technical advisor for elite enterprise customers, managing complex deployments involving Terraform and APIs. By bridging the gap between customer needs and product engineering, you'll drive retention and scale a world-class customer success function.

San Francisco, USA

• Architect a founding function at a high-growth startup where over 60% of the team has joined since the start of 2026.
• Work with a prestige customer base including AI pioneers like Runway and Perplexity, solving security challenges at the cutting edge of technology.
• Gain significant ownership and equity in a company backed by $59M from top-tier investors like Greylock and Battery Ventures.

• Act as the primary technical advisor for enterprise customers, troubleshooting deep integrations and diagnosing complex configuration issues across cloud environments.
• Develop the foundational frameworks for customer success, including leading indicators for risk, retention metrics, and repeatable post-sales playbooks.
• Collaborate directly with product and engineering teams to translate customer requirements into roadmap items, ensuring Opal Security stays ahead of market needs.

• Brings 6+ years of experience in Customer Success, Solutions Engineering, or Technical Account Management, preferably at a high-growth Series A-C startup.
• Demonstrates technical fluency in infrastructure-as-code (Terraform), APIs, and the modern identity or cybersecurity landscape.
• Possesses a builder's mindset with the ability to navigate ambiguity, upscale effectively, and manage renewals while maintaining a player-coach attitude.