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Customer Support Lead: Own Systems, AI & Community
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-09-04
Listing for:
PulseRise Technologies LTD
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Pulse Rise Technologies LTD is seeking a hands-on Customer Support Lead to own the end-to-end support function at an early-stage consumer hardware and software company with 100,000+ users. You will design systems, manage a distributed team, and work directly with founders to build a scalable support and community program.
In this onsite San Francisco role, you will optimize the helpdesk stack, improve the AI support agent through prompt writing, and handle both hardware returns and software bug
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