Revenue and Billing Lead

About us

At Sierra, we're building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as Soft Bank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture:
Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.

Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Own the revenue close

• Maintain revenue policy

• Review customer contracts and consumption reports

• Prepare monthly revenue journal entries in accordance with ASC
  606

Manage customer onboarding

• Coordinate internally and externally to properly on board customers (RFP questionnaires, access to purchase order portals, etc)

• Build process with sales to collect purchase orders timely from customers

Ensure customers are invoiced timely and accurately

• Build scaling systems and processes to ensure timely processing of customer invoices

• Coordinate with tax to accurately collect and remit all taxes

Own customer collections process

• Create and maintain collections dashboard to track status

• Ensure timely follow up on past due invoices

• Develop the process to communicate and escape past due invoices

Proactive involvement in Finance Transformation initiatives to leverage AI and tooling to scale

• Enhance or upgrade our our tech stack to enable the latest in AI technology

• Challenge our processes and develop AI first approach

• 5-10+ years with a mix of public (highly regulated) and private (hyper growth)

• Proficient in US GAAP (ASC 606)

• Ability to identify areas for improvement and build solutions using AI

• Desire to drive operational efficiency to scale the function

• A structured, self-directed, detail-oriented builder and problem solver who can design a process where none exists, run it, and improve it over time without being managed toward it. A bias for simplifying and automating processes and passion for building an AI-native finance function.

• Previous IPO experience with enterprise B2B software company

• CPA license and/or Big 4 experience

• Proficiency with our modern office of the CFO tech stack

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We…