Director, AgentExchange Security & Labs

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 11/30/2026.

As the Director of Agent Exchange Security & Labs, you will serve as a strategic architect and operational lead for our global platform innovation program and driving ecosystem security. This is a high-impact Individual Contributor (IC) role designed for a visionary operator who excels at driving cross-functional alignment without direct reporting authority. You will be responsible for guiding matrixed teams to own the end-to-end lifecycle of Labs solutions and Security Review operational processes—from identifying critical market gaps to scaling adoption across the Trailblazer ecosystem.

A core focus of this role is modernizing our ecosystem operating model by embedding AI-assisted workflows across road mapping, data analysis, and security review processes, while acting as a critical business stakeholder for Agent Exchange partner security.

• Strategic Guidance & Ecosystem Governance:
  Multi-Year Roadmap Advisory:
  Set and champion the 2–3 year strategic vision for the Labs portfolio, ensuring close alignment with core corporate initiatives and platform releases.
• Strategic Guidance & Ecosystem Governance:
  Executive GM Partnership:
  Act as a strategic advisor to Cloud GMs and Product Management teams on Labs investment strategies, retirements, and how the portfolio drives ecosystem value.
• Strategic Guidance & Ecosystem Governance:
  Cross-Functional Influence:
  Build and maintain highly durable, collaborative partnerships across matrixed organizations, including Legal, Product Security, Marketing, Solution Engineering, and Trailblazer Community teams.
• Strategic Guidance & Ecosystem Governance:
  Security Review Program & Operations Product Security Partnership:
  Act as the primary operational liaison to the Product Security team to co-design ecosystem security programs, review methodologies, and compliance frameworks.
• Strategic Guidance & Ecosystem Governance:
  Escalation Management:
  Serve as the designated lead for high-priority partner security escalations, unblocking technical reviews and resolving critical vulnerabilities with executive stakeholders.
• Strategic Guidance & Ecosystem Governance:
  Commercial Fee Architecture:
  Own the business and operational strategy for the Security Review fee structure, balancing ecosystem growth with program cost-recovery objectives.
• Strategic Guidance & Ecosystem Governance:
  Ecosystem Security Guardrails:
  Partner deeply with Product Managers and Product Security to optimize the technical baseline, significantly reducing the cycle time for complex ISV and Labs solutions to clear the Agent Exchange Security Review.
• AI-Accelerated Program Architecture: AI Tooling & Automation Strategy:
  Architect and own the Agent Exchange Security & Labs AI-tooling roadmap to automate highly repetitive operational processes and scale ecosystem programs.
• AI-Accelerated Program Architecture:
  Advanced Content…