Onsite Desktop Support
Listed on 2026-09-05
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Desktop Support Analyst
Required Skills & Experience
• 3+ years of Tier 2 Desktop Support experience
• Windows 10/11 & macOS support
• Microsoft 365 Administration
• Active Directory & SCCM
• JAMF and/or Workspace ONE
• Okta Administration
• Mobile device support
• Excellent customer service and communication skills
• Experience supporting enterprise software, VPNs, and security tools
• On-site support experience in a corporate environment
Job Description The Desktop Support Analyst is a hands-on technology champion who helps keep Sephora's corporate teams connected, productive, and confident in their tools. This role combines technical expertise, customer-focused support, and creative problem-solving to resolve Tier 2 incidents and service requests across Windows and Mac environments. The ideal candidate provides exceptional service through Sephora's on-site Genius Bar, delivering fast, secure, and reliable technology solutions that enable employees to do their best work.
Key Responsibilities End User & Genius Bar Support
• Provide Tier 2 support for Windows and Mac devices in a corporate environment.
• Deliver a high-touch Genius Bar experience by: o Greeting and assisting walk-up users. o Creating and managing support tickets. o Troubleshooting and resolving issues in real time. o Providing exceptional customer service with professionalism and empathy.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Prioritize and classify incidents based on severity and business impact. Device & Infrastructure Support
• Configure, deploy, maintain, and troubleshoot: o Laptops and desktop computers o Printers and peripherals o Mobile devices and tablets o Telephony and collaboration equipment
• Ensure seamless connectivity between endpoint devices and enterprise systems, including: o File servers o Email systems o Conferencing platforms o Application servers o Administrative systems Documentation & Process Improvement
• Create and maintain technical documentation, including: o Standard operating procedures o Installation guides o Configuration standards o Troubleshooting and rollback procedures
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).