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Head of Support & Community, AI-Driven
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-09-05
Listing for:
Heypocket
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Pocket is seeking a hands-on leader to own customer support end-to-end and to build a thriving community. You will take ownership of automation, AI agents, and the knowledge base, while shaping the support stack from helpdesk to reporting.
You will coach a distributed team across time zones, own metrics like deflection and CSAT, and drive community programs from scratch to scale advocacy and retention.
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