Helpdesk Specialist​/V

Sr. Account Executive - Technology & Finance | Ethics Officer

Title: Helpdesk Specialist with A/V experience

Location: San Francisco, CA

Schedule: Fully onsite

As a member of the On‑site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day‑to‑day work. Join us and build an exceptional experience for yourself, and a better working world for all.

• 2+ years of on‑site technical support experience, or a degree in a related discipline
• Strong hands‑on A/V technical support experience supporting equipment in meeting rooms using Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment
• Broad knowledge of AV technology (doesn't need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help when troubleshooting conference room issues – e.g., through process of elimination and understanding how devices are connected
• Excellent customer service skills, meeting with users in person to resolve complex technology issues
• Coordinate, track, and maintain inventory
• Document and track the status of inquiries, coordinate appropriate responses and follow‑up to ensure customer satisfaction using Service Now
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
• Trainable, professional and punctual
• Independent – able to work with remote support from the office
• Self‑starter and problem solver – not afraid to ask questions
• Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty
• Mac & iOS presence

• Certification in Avixa CTS series
• ANP – Audiovisual Network Professional Certification

• Microsoft Surface Hubs – understand how to configure surface hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary
• Crestron – diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections, ensure proper network communication, fix audio issues such as volume control and microphone functionality, troubleshoot video issues such as display problems and resolution settings
• Microsoft Teams Rooms – diagnose and resolve connectivity issues, ensure proper connection to internal network, troubleshoot user interface issues, touch panel responsiveness, and meeting controls, ensure interface displays meeting information and controls properly
• Additional technologies to support – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, monitors/kiosks)

Estimated Min Rate
: $30.00

Estimated Max Rate
: $37.00

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.

Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• Met Life Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct…