IT Operations Engineer

As Single Store’s IT Operations Engineer, you will help shape the IT toolset used by our end users. This is an active, hands‑on position responsible for the planning, design, development, and Tier 1 support of several key technical areas at the Single Store IT team, including end‑user support, client engineering, executive support, and infrastructure application support. This is an incredible opportunity for someone to build upon their technical strengths and be a part of IT at Single Store team .

Roles and Responsibilities:

• Administering a wide variety of SaaS applications. Some main applications that need to be supported are OKTA (+ Workflows), Google Workspace, Slack, and Atlassian tools (JIRA + Confluence), MDM administration. Keep up to date with new features and new releases in these applications to identify opportunities for better automation or features that could be useful for our environment.
• Seize opportunities across the IT Operations team to eliminate manual work through tooling, integrations, and automation of IT workflows.
• Respond to tickets and execute new hire onboarding and user separation processes.
• Support members of the team with troubleshooting and resolution of complex issues.
• Design, architect, implement and maintain systems and solutions for various IT-related topics, including but not limited to staff computer hardware, operating systems, software applications, networking, videoconferencing, and printers.
• Partner and collaborate with all business units to help them evaluate hardware and software solutions.
• Able to communicate effectively and concisely with the entire company.
• Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
• A desire to learn and expand your horizons; take on new challenges as the business scales

Required

Skills and Experience:

• Minimum 2 years of relevant experience
• Prior experience in implementing and administering Google Work spaces, OKTA (+ Workflows), Slack, and JIRA
• Prior experience in using GAM or any other tools for carrying out bulk tasks for managing Google Workspace via a command line
• Prior experience in administering Kandji or any other Mac MDM tool
• Prior experience in designing and implementing tools to maintain and support a distributed user base of macOS, Linux, and Microsoft Operating systems
• Excellent communication and organisation skills
• Desire to learn new technologies and other support team members

Nice to Have:

• Prior experience in using GAM for managing Google Workspace is a plus
• Managing a network based on Juniper and Meraki technology is a plus
• Previous experience in designing AV hardware and equipment for conference room (Google meet and Zoom) solutions is a plus
• Previous experience with using workflow automation tools (OKTA workflow, workato etc.) is a plus
• Experience with scripting is a plus (Python, Bash, etc.)
• Knowledge of various AWS components to support development: e.g. Lambda, Code Build, DynamoDB, VPC, RDS, API Gateway, Cloud Watch, SNS, SQS, IAM, SES etc., is a plus
• Relevant industry certifications or B.S. Degree in Information Technology or a related discipline is a plus

Other:

• Employment Status:
  Full Time Employment
• Work Authorisation:
  Eligibility to work for a US based employer
• Location/Working classification:
  Onsite in our San Francisco office

Single Store delivers the cloud‑native database with the speed and scale to power the world’s data‑intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, Single Store empowers digital leaders to deliver exceptional, real‑time data experiences to their customers. Single Store is venture‑backed and headquartered in San Francisco with offices in…