Solutions Consultant II

Pager Duty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust Pager Duty to help them deliver a perfect digital experience to their customers, every time. Teams use Pager Duty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.

Over 13,000 organizations (including 60 of Fortune 100) rely on Pager Duty to succeed with Digital Transformation, Cloud Migration, and Dev Ops Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, Door Dash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

We are seeking a technical and customer-focused Solutions Consultant II to join our team. The Solutions Consultant II will partner with sales, product, and customer teams to build trusted relationships and help customers realize the value of Pager Duty's Operations Cloud, acting as a consultant, technical salesperson, and product specialist throughout the sales cycle.

Day to day, you'll independently own the Proof of Value process — from initial discovery through final presentation — and run workshop-style technical discovery sessions that translate customer needs into a clear path forward. You'll deliver custom demos that tie technical solutions to business value while building relationships with technical champions inside each account. Across every interaction, you'll translate complex concepts for audiences ranging from SREs and developers to business stakeholders, confidently navigating functional and competitive objections along the way.

• Build technical champions at customer accounts through standalone meetings and conversations, working closely with AEs to identify and grow them.
• Own the Proof of Value (POV) process end-to-end: identify the business case with the AE, scope use cases and success criteria, document deliverables and timelines, and deliver both technical and final POV presentations.
• Conduct workshop meetings that include deep-dive technical discovery, tying the technical solution to business value, visualizing current and future states, and delivering recommendations.
• Prepare and deliver custom demos tailored to unique customer pain points, partnering with automation engineers on complex scenarios.
• Conduct lightweight Operations Cloud Lifecycle Assessments (OCLA) with customers.
• Effectively converse and persuade at a technical level with practitioners (SREs, developers, MIMs), and handle functional and competitive objections.
• Articulate Pager Duty's differentiators relative to a customer's current and future state, incorporating them into POVs and custom demonstrations.
• Break down complex technical concepts and explain them clearly to audiences ranging from Dev Ops engineers to business stakeholders.
• Maintain accurate notes and feedback in the CRM regarding customer input, both wins and losses.
• Share best practices and reusable assets with other Solutions Consultants to improve the efficiency of the team.

• 4–7 years of pre-sales (or post-sales technical) experience
• Basic skills in a scripting/coding language (Bash, Python, or Power Shell)
• Intermediate-level Linux/Windows working experience
• Beginner-level experience working with cloud service infrastructure components (VMs, load balancers, security settings, identity management)
• Strong communication skills to build and manage relationships with new and existing clients
• Project management skills and the ability to come up to speed…