Sr. Production Engineer

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We’re looking for a Sr. Production Engineer who thrives at the intersection of live event production, technical operations, and platform engineering. You'll be hands‑on with every aspect of our broadcast operations—from pre‑event planning and encoder configuration to real‑time troubleshooting during live streams and post‑event analysis. This role is perfect for someone who gets excited about:

• The adrenaline of live production where every second counts
• Deep technical problem-solving under pressure
• Building systems and processes that scale globally
• Working on high‑visibility projects that impact the entire company
• Enjoys flexibility of operating in various production roles

• Live Event Operations:
  Execute live streaming for company‑wide events including All‑Hands meetings, Kickoffs, executive communications, and learning programs
  • Operate and monitor live broadcast systems including encoders, streaming servers, CDN distribution, and player deployment
  • Manage multi‑channel streaming for simultaneous events (main stage + breakout rooms)
  • Coordinate with event producers, AV vendors, and internal stakeholders to ensure seamless technical delivery
  • Execute real‑time adjustments to optimize stream quality, audio/video sync, and viewer experience
  • Monitor live captions, graphics overlays, and interactive elements during broadcasts
  • Support Live Event technical operations such as Technical Director, Producing, A1, and Streaming Engineer
• Pre‑Production Planning:
  Conduct technical pre‑production meetings with event stakeholders
  • Design streaming architecture for complex multi‑location, multi‑channel events
  • Configure and test encoders, streaming channels, backup systems, and fail‑over processes
  • Coordinate network requirements, firewall rules, and bandwidth provisioning with IT teams
  • Create technical run‑of‑show documents and contingency plans
• Post‑Event Operations:
  Process and publish video‑on‑demand (VOD) content with captions and metadata
  • Conduct post‑mortems to identify issues and improvement opportunities
  • Generate analytics reports on viewership, engagement, and technical performance
  • Archive recordings and maintain content libraries

• Platform Operations:
  Manage and optimize Primary Streaming platform including channel configuration, server health, and performance tuning
  • Monitor streaming infrastructure health using platform‑native monitoring tools
  • Troubleshoot and resolve platform issues including buffering, caption failures, player errors, and encoding problems
  • Coordinate with vendors support for escalations, root cause analysis (RCA), and platform maintenance windows
  • Manage CDN configurations, ECDN deployments, and network delivery optimization
• Incident Management:
  Participate in on‑call rotation for 24x7 support of critical streaming events
  • Lead incident response during live event issues with rapid…