Manager of Site Reliability Engineer Job San Francisco area,California USA,IT/Tech

As an engineering organization, we pride ourselves on engineering as a creative activity
Engineering managers enable engineers to do their best work by maintaining a culture and environment where engineers can achieve autonomy, mastery, and purpose
The Manager, Site Reliability Engineering will lead Forge’s SRE team responsible for keeping Forge systems highly available for customers, while partnering closely with Platform, Engineering, Security, Compliance, and Product teams to improve reliability, observability, incident response, and operational maturity
This is an opportunity for a hands‑on technical leader who can coach engineers, improve production operations, and help Forge build and run secure, scalable, and highly reliable products
Partner with Security, Compliance, and Risk partners to ensure reliability and infrastructure practices meet the needs of a regulated business
Manage Forge’s Site Reliability Engineering team responsible for keeping Forge systems highly available for customers
Drive strong incident management practices in partnership with engineering teams, including response, mitigation, follow-up, and post‑incident learning
Build, improve, and manage observability infrastructure in partnership with Platform Engineering, including monitoring, alerting, dashboards, and operational metrics
Improve monitoring coverage and alert quality to reduce noise, shorten time to detect, and support faster response and mitigation
Champion reliability best practices across engineering, including service ownership, operational readiness, disaster recovery, and production support standards
Contribute to technical design, architecture, automation, infrastructure, and overall team delivery
Collaborate with engineering teams to troubleshoot production issues, identify recurring problems, and improve system reliability
Hire, coach, mentor, and manage performance for SRE team members while supporting career development and team health

Benefits

Health and wellness:
Medical, dental, and vision are available to all employees.
Smart savings: 401k plan, life insurance, HSA and FSA, and pre‑tax mass transit and parking benefits.
Ownership:
Equity is offered to all qualifying employees.
Life balance:
New parent leave and generous time off.
We grow with you :
We encourage and support your growth through education, training, and mentorship.
Relationship building:
Team lunches, employee interest groups, and company celebrations.
Community and culture:
Employee‑led resource groups, volunteering, and community service.
Rewards and recognition:
Continuous recognition of our employees’ milestones, wins, and hard work.
Food and snacks:
Healthy snacks, drinks, and weekly lunches when in the office.

10+ years of total software engineering, infrastructure, platform, cloud, or production operations experience
Strong technical judgment, communication skills, and ability to influence across engineering and non‑engineering stakeholders
Experience building, operating, and maintaining large‑scale cloud infrastructure and distributed systems
Bachelor’s degree in Computer Science, Engineering, or a closely related field, or equivalent practical experience
Hands‑on experience with observability, monitoring, alerting, incident response, troubleshooting, and production support
5+ years of experience leading a Site Reliability Engineering, Dev Ops, Cloud Operations, or similar reliability‑focused function
Experience with CI/CD, infrastructure automation, cloud platforms, and operational tooling
Experience supporting growth‑stage companies where speed, scale, reliability, and operational discipline must be balanced
Experience improving developer experience through paved‑road platforms, standardization, and self‑service infrastructure capabilities
Familiarity with Kubernetes, container platforms, infrastructure‑as‑code, Terraform, Ansible, or similar automation tooling
Experience with observability platforms such as Datadog, Cloud Watch, or similar tools
Experience with AWS and/or Azure cloud platforms
Experience in Fin Tech, financial services, or another regulated industry