Inventory Technician L1

Onsite Inventory Technician - #13813

Location - San Francisco, CA. (Onsite daily - Applicants not currently local will not be reviewed)

Applicants on the San Francisco side of the Bay are preferred.

Shift - Monday through Friday, 9am to 5pm

The Inventory Tech I is a well-balanced, skilled operator that feels at home and drives impact wherever they are placed in the warehouse or office setting. This individual works closely in support of Service Desk and other cross-functional teams to be a key success component of the company's asset lifecycle and high-quality service delivery. The ideal candidate will possess strong analytical skills, business acumen and a capacity to dive deep to solve complex problems.

Experience partnering with cross-functional business and technical teams is a requirement. The candidate must be a self-starter and be able to execute at both a tactical and strategic level with a strong attention to detail.

• Minimum 2 years of experience in IT Support, supply chain, operations, logistics or inventory management
• Ability to work in a deadline-driven work environment; ability to re-prioritize on a regular basis in order to remain current with business needs
• Self-motivated; ability to handle multiple responsibilities under limited supervision
• Ability to influence others in a positive and professional manner

• Physically setup Desk set ups/Hotel Desks, War Rooms/Events and monitors
• Internal replenishment to departments
• Use of inventory management systems to accurately stow/move equipment to its location in the warehouse/stockroom
• Fulfilling requests for equipment and providing support to adjoining teams
• Collaborate with forecasting on shipments received, including parts and quantities
• Receiving and processing equipment from suppliers and various sites
• Receive into Asset Management systems
• Labeling and staging of equipment
• Terms collection, suspend phone lines
• Clean computers and assign to location
• Hold for Data Wiping
• Check asset into legal hold section, confirm weekly in asset management system that legal hold is still noted;
  Remove hard drive
• Applicable asset retention
• Images, and encrypts laptop computers (PC & Mac) for; numbers (FTE, Intern, & CW), upgrade laptop for FTE/Intern, replacement laptop for CWs, Break/Fix Laptops, Service Desk loaner and Event loaners, etc.
• Configures and provides computers for remote locations within regional orgs (i.e. EMEA, LATAM, USC, APAC)
• Updates Internal Asset Management system of record (ITAM) reflecting deployed assets
• Handles issues during the laptop provisioning process including but not limited to; submits and follows up on tasks for missing AD accounts for numbers and Failures of Imaging Server and/or bugs with laptop images themselves
• Configures laptops, desktops, and tablets with the specified OS, software, and hardware, appropriate for the various departments
• Provisions and configures mobile devices for; numbers (FTE, Intern, & CW), upgrades for FTE/Intern, replacement phones for CWs, Break/fix phones, Help Desk loaners and Event loaners, etc.
• Assign, suspend, and activate mobile lines as necessary
• Test equipment to ensure device is non-defective prior to deploying
• Mobile Carrier Support
• Add and remove tethering and international data features
• Reset voicemails
• Troubleshoot connectivity issues
• Respond to mobile alerts due to usage
• Corporate enrollments and line releases
• Lost/Stolen Device Management:
  Assign and remove devices from users, get information out of ticket system, wipe devices from previous users, and send phones to repair vendors
• Task Management
• Ensure proper movements and updates in Inventory Management System
• Manage individual task backlog
• Manage team task backlog and escalations, when applicable
• Review and report out 30% statistical random sample size of close tasks weekly for quality and timeliness of deliveries
• Monitor and drive task handling quality process across team
• Manage task queue to meet or exceed targets, ensure quick time to fulfillment, and maintain high quality
• Report out trending issues

#LI-TS1