Developer Support Engineer Sunnyvale - JFrog
Listed on 2026-09-14
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IT/Tech
IT Support, Cybersecurity, Technical Support, Cloud Computing: Infrastructure & Operations
At JFrog, we're reinventing Dev Ops to help the world's greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission.
Thousands of customers, including 80% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?
We are looking for top-notch Developer Support Engineers onsite at our Atlanta office, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we'll leap your career forward!
As a Developer Support Engineer in JFrog you will...- Troubleshoot and Investigate complex customer's CI/CD scenarios and provide innovative solutions for their requirements
- Develop scripts in Bash, Python, Groovy for debugging and automating
- Set up JFrog applications and 3rd party products in various development environments
- Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and fill relevant bugs/features
- Maintaining and improving a knowledge base of known issues and solutions
- Integrate and collaborate with JFrog's R&D, QA, Release and Sales teams
- Ability to work in flexible hours and on weekends while needed
- BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
- Customer-facing experience, 3-5+ years.
- Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
- Experience in Linux
- Mandatory - Strong technical software-related debugging skills
- Mandatory - Understanding of Java or other compiled language
- Mandatory - Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat
- Advantage - Experience with networking and reverse proxy (nginx/httpd) - Advantage
- Experience in the Dev Ops industry
- Advantage - Spanish speaking skills - preferred
- At JFrog, base salary is only one component of our compensation package.
- This position has a base salary range between $90,000 to $105,000. Base salary will be based on your skills, qualifications, experience and location.
- JFrog embraces hybrid work: 3 days in office / 2 days remote.
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