Business Systems & AI Product Analyst

business systems & ai product analyst (353c) in san francisco, ca |  page has loaded. Business systems & ai product analyst (353c) in san francisco, ca |  page has loaded.

business systems & ai product analyst (353c)

this listing closes on 9/27/2026 at 12:00 pm pacific time (us & canada); tijuana.

employer: superior court of california, county of san francisco

salary: $4,223.21 - $5,131.90 biweekly

location: 400 mcallister street, room 205, san francisco, ca

job type: full-time permanent

job number:

department: information technology group

opening date: 09/11/2026

closing date: 9/27/2026 at 12:00 pm pacific time (us & canada); tijuana

business systems & ai product analyst

(class code 353c)

the superior court of california, county of san francisco, is actively seeking qualified individuals interested in the business systems & ai product analyst position to support the modernization of court operations and the delivery of scalable, user-centered digital services that improve public access to justice. This position serves as a bridge between court operations, legal subject matter experts, technology teams, vendors, and external justice partners;

as well as supports the responsible integration of artificial intelligence, conversational interfaces, workflow automation, and other emerging technologies into public-facing court services.

duties include: analyzes complex court business processes; identifies service and technology needs; translates operational and legal requirements into implementable product specifications; supports digital products throughout their full lifecycle; defines appropriate ai use cases; establishes safeguards and validates criteria; coordinates legal and operational review; helps ensure that technology-enabled services remain accurate, transparent, accessible, secure, and accountable; and performs other job-related work as required.

this selection process is being conducted in accordance with san francisco superior court personnel rule 4. An eligibility list will not be established.

final filing date 12:00pm, september 27, 2026

compensation $4,223.21 to $5,131.90 biweekly ($109,803 to $133,429 annually)

the court offers a generous benefits package including a variety of health and dental insurance plans, life insurance, a contributory retirement plan, a deferred compensation savings program, paid vacation, sick leave, floating holidays, and holiday pay.

position overview

working under general direction, the business systems & ai product analyst contributes to strategic modernization initiatives that improve service accessibility, operational efficiency, digital engagement, and user experience across court programs and divisions.

essential duties & responsibilities

• analyze court business functions, operational workflows, policies, user journeys, and public-facing services.
• translate business, legal, operational, and user needs into scalable digital workflows and technology-enabled service solutions.
• lead or support product discovery activities, including stakeholder interviews, process observation, research, workflow analysis, and service-needs assessment.
• document current-state and future-state processes, business rules, decision points, dependencies, exceptions, and system interactions.
• develop and maintain product requirement documents, functional requirements, user stories, acceptance criteria, workflow diagrams, process maps, decision trees, data requirements, and technical specifications.
• translate complex legal and procedural requirements into clear system behavior and understandable user experiences.
• support the full product lifecycle for public-facing court applications, from discovery and planning through design, development, testing, deployment, operational transition, maintenance, and continuous improvement.
• develop product roadmaps, feature priorities, implement plans, and release sequencing aligned with court strategy, grant commitments, operational needs, technical capacity, and leadership direction.
• manage and refine product backlogs in collaboration with court stakeholders, technical teams, and external vendors.
• coordinate cross-functional delivery among judicial officers, legal staff, program administrators, engineering teams, designers, data professionals, vendors, and justice-sector partners.
• review solution designs and prototypes to confirm alignment with documented requirements, service objectives, accessibility standards, and court policies.
• support wire framing,…