Customer Success Manager

The Customer Success Manager (CSM) at Nimble is a key post-sales role focused on driving customer adoption, retention, and expansion across our enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble’s platform.

In this role, you’ll connect customer business needs with Nimble’s technical solutions
, working closely with Product, Support, and Engineering to deliver long-term success. You’ll manage complex, multi-stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time.

This role requires a strong blend of technical acumen, enterprise customer empathy, and commercial mindset
, along with the ability to advise both technical and business leaders on how Nimble can support their data and growth objectives.

The role is 5 days a week at our SF hub

This role reports to the Director of Customer Success, and the salary may land between $150- $200k OTE, depending on qualifications and experience.

• Own revenue growth and retention for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn.
• Build deep relationships with key stakeholders across data, engineering, product, and BI teams to ensure long-term adoption and value.
• Run QBRs/EBRs with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps.
• Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalated.
• Help build scalable documentation, automate process and customer enablement playbooks
• Work with Product and Solutions/Engineering teams to elevate gaps, share customer feedback, and influence roadmap priorities.
• Serve as a strategic advisor, helping customers maximize the value of Nimble’s platform to support their business goals.
• Forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers

• 4+ years of customer-facing experience in SaaS
  , including post-sale roles such as Customer Success or Account Management
• 1-2+ years supporting enterprise customers
  , ideally in a high-growth startup environment.
• Experience partnering with technical stakeholder teams (e.g.,
  Engineering, Data, AI
  ) in complex enterprise environments.
• Strong technical aptitude, including familiarity with web technologies (HTML/CSS) and comfort troubleshooting via APIs, logs, and workflows
  .
• Fast learner with a curious, proactive mindset - able to ramp quickly on new technologies and become a domain expert.
• Excellent communication and executive presence, with the ability to influence senior and C-level stakeholders
  .
• Ability to translate technical concepts into clear business value for both technical and non-technical audiences.

Nimble is the company leading the AI web search category. Our products are used by leading businesses in financial services, retail, market intelligence, and coding to build best-in-class AI agents with accurate, auditable programmatic access to the web.

We’ve raised over $70 million from Norwest, Databricks Ventures, Target Global, Square Peg, and others to build expert-level web search for AI. Hundreds of enterprise customers already run on Nimble, and we’re forming a world-class team of engineers, researchers, designers, marketers, sellers, and operational experts to achieve our mission.

• Work on a deeply technical platform powering real-time AI and enterprise decisions
• Help define the future of Web Search Agents and live web intelligence
• Build alongside a sharp, mission-driven team that moves fast, ships often, and takes ownership