Sr. Director, IT and AI Transformation

Job Title: (Sr) Director, IT and AI Transformation

Reporting To: CISO

This role leads the evolution of Business Technology from traditional IT operations into an automation‑first, AI‑enabled internal platform. The Sr. Director owns end‑to‑end employee technology experiences, spanning service desk, endpoint management, corporate infrastructure, and a new Enterprise AI function responsible for building and operating AI systems, workflows, and agents.

Success in this role means reducing manual work, accelerating employee productivity, and embedding AI into how the company operates day to day while maintaining strong reliability, security, and compliance.

• Own the Enterprise AI strategy and delivery, including internal copilots, agents, and workflow automation
• Build and operate AI‑powered internal tools (e.g., support automation, knowledge retrieval, workflow orchestration)
• Drive adoption of AI across functions (GTM, Engineering, G&A)
• Establish governance for AI usage, model risk, data access, and safe deployment
• Partner with Security on AI risk management (data leakage, prompt injection, model misuse)
• Standardize tooling for prompt management, orchestration layers, and agent frameworks
• Define and track KPIs such as % of workflows automated and employee productivity gains

• Endpoint and asset lifecycle management (laptops)
• Identity‑adjacent user lifecycle workflows (joiner/mover/leaver) in partnership with IAM, Security, and People
• Deliver a consumer‑grade employee experience with measurable SLAs and NPS

• Own baseline corporate technology stack including collaboration tools (Zoom, Slack), productivity suites (M365), IDP (Okta), endpoint tools (MDM)
• Manage corporate internet and Zoom rooms for 6sense offices
• Ensure systems are highly reliable, scalable, and optimized for a remote‑first workforce
• Partner cross‑functionally to enable fast, secure SaaS adoption

• Drive an “automation‑first” operating model across IT
• Implement AIOps capabilities to automate remediation and eliminate repetitive manual work across IT and adjacent teams
• Track MTTR, automation coverage, and cost per employee supported

• Partner closely with Security to ensure compliance with SOC 2, ISO 27001, ISO 42001, and internal controls
• Secure deployment of IT and AI systems and integrate security by design into IT and AI platforms
• Support audits and evidence collection through automation
• Own strategic vendor relationships across IT and AI tooling; optimize cost, utilization, and contract value
• Rationalize overlapping tools and drive platform consolidation

• Reduction in manual IT work through automation
• AI adoption across internal workflows and teams
• Employee experience metrics (NPS, ticket resolution time, self‑service rates)
• Reliability and performance of IT systems
• Audit and compliance outcomes

• 10+ years in IT, with 5+ years leading global, high‑performing teams
• Experience operating in a cloud‑native SaaS environment
• Proven track record of driving automation and operational transformation
• Deep understanding of IT Service Management (ITSM/ITIL), endpoint and asset management, SaaS and corporate infrastructure environments, and strong partnership with Security on compliance and audit programs

• Experience building or leading Enterprise AI or internal AI platforms
• Familiarity with AI agents and orchestration frameworks, retrieval‑based systems and prompt engineering, and implementation of AIOps or intelligent automation platforms

• Automation mindset: defaults to…