Manager, Product Management, Gen AI Model Gateway

West Creek 1 (12071), United States of America, Richmond, Virginia

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper.

We’re always thinking about what’s next. About how we can innovate, inspire, and develop the tools our customers need to improve their financial lives.

Machine learning is at the heart of our approach. We provide millions of customers with individualized, real-time experiences, protection, and decisions driven by machine learning and advanced analytic capabilities. The Enterprise Generative AI Platform team is at the forefront of Capital One’s journey into Artificial Intelligence.

The AI Foundation Model (FM) Gateway provides secure, frictionless access to Generative AI Foundation models hosted internally and externally to our network. This service empowers Capital One developers to rapidly & safely bring applications to market and deliver next-generation customer experiences. All Generative AI inference traffic at the company will pass through the FM Gateway (including: experimentation, prototyping, development, and serving).

The FM Gateway serves two primary functions:

• Support frictionless access to internally & externally hosted Gen AI Foundation Models
• Ensure risk & regulatory requirements are met and that access to FM’s is well managed

As a Product Manager on the Enterprise Generative AI Platform product team, you will be the voice of the customer, identifying opportunities to create frictionless, resilient, and scalable solutions for the enterprise. You’ll collaborate with a cross-functional team to define requirements and deliver high value solutions to the enterprise.

The ideal candidate for this role is passionate about AI technology and deeply empathizes with customer needs. They are comfortable in conversation with stakeholders ranging from technical customers to senior leadership.

• Customer’s Spokesperson:
  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that improve customer experience and drive Product growth by aligning it to Capital One’s mission.
  • Scope and prioritize activities based on business and customer impact.
• Business Focused:
  • Demonstrate a growth mindset - effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs.
  • Support in prioritizing feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
  • Create buy-in for the product vision both internally and with key external partners.
  • Act as a product evangelist to build awareness and understanding.
• Human Centered:
  • Breakdown business needs into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test.
  • Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
• Technology Driven:
  • Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology.
  • Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers.
• Transformational Teamwork:
  • Actively participate in horizontal forums to harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams.
  • Articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s…