Consultant, Technical Account Manager

Consultant, Technical Account Manager

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur.

TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Consultant on our Technical Account Manager Team in Berkeley, California (onsite at Lawrence Berkeley National Laboratory 5 days/week).

As a Consultant in Technical Account Management, you’ll be responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer Statement of Work (SOW). You’ll also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. You’ll collaborate with other Dell Technologies members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.

• Serve as a dedicated support services resource for the United States Government, and as the TAM, will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies;
  You will work at the customer site 5 days per week
• Be at the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management and communications at various levels during warranty services engagements
• Help to identify and leverage Dell and partner resources to satisfy technical needs and objectives of the customer’s implementation, as well as work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization and integration of the solution
• Provide feedback to customer on any observed/known issues; develop and maintain customer support plans and relationships that are tailored to each individually unique project requirement
• Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

• U.S. Citizen; eligible for DOE site access
• Strong technical expertise with Dell Technologies hardware and management tools, including Power Edge platforms, GPU/accelerator nodes, iDRAC, Open Manage, and firmware/BIOS baseline management with proven experience supporting large-scale HPC or high‑density compute systems, with solid understanding of node architecture, CPU/GPU topology, interconnects, and datacenter power/cooling considerations
• Strong project and operations management experience, including coordinating deployments, firmware updates, acceptance/burn‑in testing, and contractual support deliverables
• Deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200‑class GPUs,…