Clinical Application Specialist

About Med Clinic X

Med Clinic X is a healthcare technology company building modern digital solutions that power healthcare organizations across the United States.

We design and develop healthcare SaaS platforms, patient portals, AI-driven healthcare systems, telemedicine solutions, automation tools, and integrated digital health products for clinics, hospitals, and healthcare providers.

Our mission is to simplify healthcare technology and ensure clinical teams can effectively use digital systems to improve patient care and operational efficiency.

We are hiring a Clinical Application Specialist to support the implementation, configuration, and optimization of healthcare applications used in clinical environments.

In this role, you will act as the bridge between clinical users and technology systems, ensuring healthcare applications such as EHR/EMR systems, patient portals, and SaaS platforms are properly deployed, configured, and adopted by healthcare teams.

You will work closely with product teams, engineers, support teams, and healthcare professionals to ensure seamless application performance and user experience across healthcare systems.

• Provide support for healthcare SaaS applications and clinical systems.
• Assist in configuring and deploying EHR/EMR and healthcare software platforms.
• Troubleshoot application issues reported by clinical and administrative users.
• Ensure smooth adoption of healthcare digital tools in clinical environments.

• Support onboarding and implementation of healthcare applications for clients.
• Configure system workflows based on clinical and operational requirements.
• Assist in data migration and system integration processes.
• Validate application performance in healthcare environments.

• Train healthcare professionals on application usage and workflows.
• Create documentation, guides, and training materials.
• Provide ongoing support to ensure effective system utilization.
• Gather user feedback to improve application usability.

• Work with engineering and product teams to resolve application issues.
• Communicate clinical user needs to development teams.
• Support testing of new features and system updates.
• Collaborate with healthcare stakeholders to improve system workflows.

Support customer configurations, custom system parameters, and tenant portals.

Ensure clinical modules and physician intake workflows operate smoothly.

Troubleshoot connection sync issues, interface mappings, and record uploads.

Investigate patient login, payment gateways, and medical chart downloads.

Resolve hardware camera test issues, in-browser sync latency, and video rooms.

Troubleshoot lead routing triggers and automatic email/SMS reminder workflows.

• Clinical Software & EMR Systems Support Required
• SaaS Systems Configuration Required
• Clinical Workflow & Application Support Required
• EHR/EMR Interface Configurations Highly Valued
• EHR API Sync Troubleshooting & Logging Highly Valued

User Documentation & Training Guides Preferred

• Bachelor’s degree in Health Informatics, IT, CS, Nursing, or related field.
• Experience in healthcare application support or clinical systems roles.
• Understanding of healthcare workflows and clinical operations.
• Strong communication and problem-solving skills.

• Experience in US healthcare environments or healthcare SaaS companies.
• Familiarity with HIPAA compliance and healthcare data security.
• Experience supporting EHR systems or clinical applications.
• Knowledge of telemedicine or patient portal systems.

• Work directly with healthcare applications in real clinical environments.
• Support implementation of advanced healthcare SaaS platforms.
• Collaborate with experienced engineers and medical professionals.