IT Operations Engineer

As Single Store’s IT Operations Engineer, you will help shape the IT toolset used by our end users. This is an active, hands-on position responsible for the planning, design, development, and Tier 1 support of several key technical areas at the Single Store IT team, including end-user support, client engineering, executive support, and infrastructure application support. This is an incredible opportunity for someone to build upon their technical strengths and be a part of IT at Single Store team .

• Administering a wide variety of SaaS applications. Some main applications that need to be supported are OKTA (+ Workflows), Google Workspace, Slack, and Atlassian tools (JIRA + Confluence), MDM administration. Keep up to date with new features and new releases in these applications to identify opportunities for better automation or features that could be useful for our environment.
• Seize opportunities across the IT Operations team to eliminate manual work through tooling, integrations, and automation of IT workflows.
• Respond to tickets and execute new hire onboarding and user separation processes.
• Support members of the team with troubleshooting and resolution of complex issues.
• Design, architect, implement and maintain systems and solutions for various IT-related topics, including but not limited to staff computer hardware, operating systems, software applications, networking, videoconferencing, and printers.
• Partner and collaborate with all business units to help them evaluate hardware and software solutions.
• Able to communicate effectively and concisely with the entire company.
• Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
• A desire to learn and expand your horizons; take on new challenges as the business scales

• Minimum 2 years of relevant experience
• Prior experience in implementing and administering Google Work spaces, OKTA (+ Workflows), Slack, and JIRA
• Prior experience in using GAM or any other tools for carrying out bulk tasks for managing Google Workspace via a command line
• Prior experience in administering Kandji or any other Mac MDM tool
• Prior experience in designing and implementing tools to maintain and support a distributed user base of macOS, Linux, and Microsoft Operating systems
• Excellent communication and organisation skills
• Desire to learn new technologies and other support team members

• Prior experience in using GAM for managing Google Workspace is a plus
• Managing a network based on Juniper and Meraki technology is a plus
• Previous experience in designing AV hardware and equipment for conference room (Google meet and Zoom) solutions is a plus
• Previous experience with using workflow automation tools (OKTA workflow, workato etc.) is a plus
• Experience with scripting is a plus (Python, Bash, etc.)
• Knowledge of various AWS components to support development: e.g. Lambda, Code Build, DynamoDB, VPC, RDS, API Gateway, Cloud Watch, SNS, SQS, IAM, SES etc., is a plus
• Relevant industry certifications or B.S. Degree in Information Technology or a related discipline is a plus

• Employment Status:
  Full Time Employment
• Work Authorisation:
  Eligibility to work for a US based employer
• Location/Working classification:
  Onsite in our San Francisco office

Single Store delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, Single Store empowers digital leaders to deliver exceptional, real-time data experiences to their customers. Single Store is venture-backed and headquartered in San Francisco with offices in…