IT Connected Care Analyst

Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects.

Under general supervision of the Clinical Communications Lead, this position is responsible for providing supervision and technical assistance in the development and support of clinical communications primarily at UCSF and its clinics including BCH Oakland Campuses. This position will work closely with various teams in order provide best in class service to Voalte users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants.

This position will be a primary contact with our field services group and directly assist them with hardware, this is a hybrid onsite position with onsite days to be 5 days Mon-Fri unless otherwise approved by supervisor.

Position is responsible for complex assignments that are small to significantly sized, that require independence, decision making, project management, and judgment levels beyond that of Programmer/Analyst II. Analysis of situations or data requires an in-depth evaluation of various factors. Incumbent will exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criterion for obtaining results.

This position will work closely with various teams in order provide best in class service to Voalte users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants. This position will be a primary contact with our field services group and directly assist them with hardware, this is an onsite position

• Assist with resolving/troubleshooting issues (help pull log files, replicate, document).
• Assist with escalations to the appropriate Customer or vendor contact.
• Assist with escalation of issues regarding network or servers to the appropriate customer contact.
• Track and trend Clinical Communications issues to institute process improvements where possible to reduce issue escalations.
• Support new project development, including systems analysis, planning and preparation, testing and implementation and client coordination as needed.
• Develop, support and maintain systems documentation and procedures as needed and provide training to other IT staff and user clients as appropriate.
• Coordinate interactions and activities of vendors, both on-site and off-site as related to systems or areas supported.
• Assign, plan, manage and complete tasks with minimal supervision and coordinate multiple assignments concurrently.
• Coordinate and participate directly in the support of infrastructural applications, including
• Troubleshoot problems end-to-end, identifying potential root cause, coordinating service/support between Clinical Engineering, IT, Network support, server support, medical device vendors, MDI application vendor and Apex application support.
• Work with IT to coordinate security management process including risk and vulnerability analysis and related documentation associated with interconnected/integrated medical systems
• Work with clinical and application stakeholders in developing specifications for new interfaces.
• Test and provide quality control for implementation of patches, upgrades, and interfaces.
• Meet weekly with the Clinical Communication team lead to prioritize workload
• All other duties as may be assigned.

Health IT is responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.

Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and core values as stated below:

“
People First: Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver.

The Clinical Communication group has responsibility for clinical…