Desktop Support Analyst
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-09-22
Listing for:
Coforge
Full Time
position Listed on 2026-09-22
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Job Title / Role
:
Desktop Support Analyst
Key Skills
:
Windows 10, Windows 11, Mac OS, and hardware
Experience
: 5+
Location
: SFO
- Hybrid
Shift
:
General
Mode
:
Ful-time
We at Coforge are seeking “
Desktop Support Analyst
” with the following skill set:
REQUIREMENTS:
- Minimum of five (5) years related experience required in technical support and customer service.
- Strong communication skills and exceptional customer service orientation.
- The candidate must exhibit task and time management skills, oral and written communication skills, technical expertise, and dedication to resolve problems effectively and efficiently while minimizing disruptions.
- Solid knowledge of all current Windows 10, Windows 11, Mac OS, and hardware.
- Well versed in Microsoft 365 administration, including user account support, license management, mailbox troubleshooting, and collaboration tools.
- Experience with enterprise wide OS/application refresh projects.
- Experience supporting Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, SharePoint, and Outlook.
- Experienced in supporting standard enterprise software, such as Anti-virus/malware client, VPN, etc.
- Experience with enterprise drive encryption technologies such as Bitlocker/MBAM.
- Experienced in supporting tablet and mobile devices in an enterprise setting.
- Ability to effectively present information and respond to questions from groups of managers, clients and customers.
- Ability to work independently and collaboratively with diverse groups in a team environment using logic based troubleshooting skills.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Able to demonstrate progressive experience in the field of technical support.
- Experience supporting Active Directory and SCCM.
- Hands-on experience with Jamf and Workspace ONE management portals for device management, deployment, inventory, compliance, and remote troubleshooting.
- Strong working knowledge of the Okta Admin portal, including user lifecycle support, application access, group assignments, and multi-factor authentication tools.
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